UK Online feedback

Associate
Joined
13 Nov 2003
Posts
1,567
Location
Manchester
Hi All

Anyone here use UKonline, either their 8mb or 22mb. If so what are your thoughts on the service, and the company as a whole?

Thanks
Aaron
 
I signed up for ADSL2+
Installation date: 2nd Jan 2006.


Still not connected.
Rang them up about 5 minutes ago to ask what was going on and am now being told it's another 10 working days.
I've told them to put a note on my order that if it's not fulfilled by then I'm cancelling the order.
 
Had them for over a year (8mbit).

Only get around 600k download due to distance to exchange.

Everything is OK, leaving soon because I can't get monthly bills (need it for expenses claim). Had some DNS probalems around 6 months ago which annoyed me!
 
Had the 2mb IPstream, 8mb LLU and now ADSL2+ service with them so I guess I'm probably qualified to talk about them lol

8mb service was absolutely flawless, rock solid connection, and great pings. Not much more to say about that.

22mb (19,500 kB/s in reality for me) has been touch and go so far. The Netgear that make you purchase isn't regarded as the best router on the market and it's locked up a few times on me. A quick router restart always does the trick. ADSL2+ pings are also some 30ms higher due to the default Interleave mode they use. I asked nicely and they promptly switched me to Faspath which saw my pings back down in the 13ms region. I've now purchased a Billion 7402 VGL after a lot of people have found significant improvements due to the chipset used in it.

As for the company rather than the service I have had some problems with them. My 8mb activation took 4 weeks and I was promised (yes actualy promised in writing) that I'd definately be activated on 3 seperates dates which all came and went.

If you need to know anything specific just ask.
 
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