Unable to connect to a specific website

Papillon · 13 Dec 2007 at 17:33

I'm having problems connecting to the following website:

www.interactivebrokers.com

I have a connection to the internet, which is being used by two computers. I am unable to connect with either computer, but I am able to view any other sites I like.

I have checked with a couple of friends, and they are both able to connect to the above website with no problems.

Any ideas? Thank you.

marc2003 · 13 Dec 2007 at 18:00

i can't reach it either. it times out.

(using entanet)

Trifid · 13 Dec 2007 at 18:06

http://individuals.interactivebrokers.com/en/main.php It forwards me to that site. (Enta)

Papillon · 13 Dec 2007 at 18:22

I am also on Entanet. I have phoned their technical support. They told me to change the MTU setting which I did, then restart the modem, leaving it off for at least 5 minutes. Then they told me to switch off any firewalls. I've done all of this, but it still won't work.

Trifid, it sounds like you're getting on the site (that is the site my friend was directed to and he saw a webpage), so it's not all Enta users that are unable to reach it.

marc2003 · 13 Dec 2007 at 18:27

i think the MTU issue only affects some people on central 5. i'm on central 4 and still can't see it.

central checker - http://www.entachoice.org.uk/cgi-bin/central.cgi

Trifid · 13 Dec 2007 at 18:50

Site works normally without the redirect now. I am on C6 and using the Enta DNS servers.

Papillon · 13 Dec 2007 at 18:51

I've tried pinging the following IP address: 206.106.137.3 which is what a friend of mine gave me as the IP for www.interactivebrokers.com, but it times out. I have also done a trace route and it fails at the 12th step.

Is it therefore a problem with the ISP?

What should I do to fix the problem?

Trifid · 13 Dec 2007 at 19:08

Site works from the IP. Have you got a 78. IP range?

Papillon · 13 Dec 2007 at 19:10

I don't know what that is :-(

marc2003 · 13 Dec 2007 at 19:14

Papillon said:
I don't know what that is

go here....

http://adsl24.co.uk/centralstatus.php

and look at the ip address. if it starts with 78.32.x.x then this might be a problem. there is another thread on adslguide where people cannot access a few sites. everyone affected has an ip in this range. people whose ip addresses start 87.x.x.x seem to be ok.

i'm a 78.32.x.x user myself and can't access these sites.....

edit: here's the thread i was on about.....

http://bbs.adslguide.org.uk/showfla...3207664&page=0&view=collapsed&sb=5&o=0&fpart=

Trifid · 13 Dec 2007 at 19:15

Where as I am a 87. and have no problem at all accessing the site.

Papillon · 13 Dec 2007 at 20:29

Thanks for the replies everyone.

Yes, my IP address is 78.32.xx

Is this something that will generally be a temporary problem do you think?

marc2003 · 13 Dec 2007 at 20:54

contact enta with the link to that thread on adslguide. it seems quite clear what the problem is. only customers in a certain ip range of theirs have a problem so it's upto them to fix it.

Papillon · 14 Dec 2007 at 13:58

I've just spoken to ADSL24, and they've said it's not their problem.

marc2003 · 14 Dec 2007 at 17:56

Papillon said:
I've just spoken to ADSL24, and they've said it's not their problem.

as i mentioned above, you should contact enta direct. they do 24/7 support for the connection. support at enta dot net is their email.