Unable to open documents on a network share

CLAWS

CLAWS

CLAWS

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Good Morning and Happy New Year folks!

I need some help with an issue I have been pulling my hair out over since November 2010.

I have a user (who has been very patient so far) that is trying to access some PDF files on a network share. In order to get to the documents the user goes to the network share folder and then drills down through 10 sub folders to get to the documents. When the user then double clicks the files within the folder nothing happens. Dragging the pdf files into adobe receives no response either.

When you right click on any of the files and tell the computer to Open with Adobe Reader we receive an access denied error.

I have checked permissions in Active Directory and permissions on the folder and everything appears to be fine. I have compared permissions and access rights against someone else who can open the documents and everything is identical :confused:

Any ideas?

The user is on a Windows XP Pro machine with all updates applied. Let me know if further information is required. Any help would be greatly appreciated :)
 
Have you tried mapping the path to a drive letter so you can shorten the path?

Have you checked the security permissions on the file itself - not just the share?
 
Have you tried copying the file to a local directory (not expecting this to work but may help diagnosing the permissions).

I would look at the permissions on the files. Also try e.g. creating a new file (blank text document will do) and see if they can access that.

Also bit of a long shot but make sure their workstation isn't using some different credentials than their domain account to access the network share. Windows can store credentials for network shares and use them 'seamlessly' i.e. you don't even know that it is doing it on the client side (checking eventvwr on the server assuming it's a windows server would probably tell you what credentials are being used however).
 
I've heard of people having this issue with some versions of Reader. I suggest you perform a clean install of the latest version if any of the above suggestions don't help.
 
I have to admit it does sound a bit like a problem with a long file path (ugh!) - failing that, you could check the share & ntfs permissions are correct.
 
Hi guys, apologies for the late update. Mapping a network drive to the exact path did the trick. Many thanks :)
 
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