Unexpected WAP Charge (on T-Mobile)

[weebobster]

Unexpected WAP Charge (on T-Mobile 'Walk n Web')

I have just got an MDA Pro on a 'Flext 30' & 'Walk n Web' contact.

Thankfully I checked my bill online to discover that I had run up a £35 "Wap Call" bill over and beyond my Flext allowance (I have just started a Flext 30 & Walk n Web account).

In my innocence I believed that all net access was included under the 'web n walk' part of my package. What I didnt release was that when I entered an email addy under the Emailwiz program I had inadvertantly set up a dial-up account which permanently rang 07953968999 to the tune of approx £10 per hour!!! !!!

I twigged onto this after a day (thankfully I was unable to get reception for the bulk of the day lol) and rang T-mobile. T-mobile said they didnt recognise the number, that I had set it up and was therefore liable but as a good-will gesture they would reduce the excess billing to £15.

I then did a little googling and discovered that the 07953968999 number is in fact t-mobiles default wap setting!!

So question is this:

1. Should this alleged 'extra' bill not have been part of my 'web n walk' entitlement?

2. Can I access my hotmail without incurring any extra charges?

3. Can I set my mobile to stop this ever happing again?

4. Should I contest this bill with T-mobile?

Thanks in advance

Bob

 

[spirit]

I have just got an MDA Pro on a 'Flext 30' & 'Walk n Web' contact.

Thankfully I checked my bill online to discover that I had run up a £35 "Wap Call" bill over and beyond my Flext allowance (I have just started a Flext 30 & Walk n Web account).

In my innocence I believed that all net access was included under the 'web n walk' part of my package. What I didnt release was that when I entered an email addy under the Emailwiz program I had inadvertantly set up a dial-up account which permanently rang 07953968999 to the tune of approx £10 per hour!!! !!!

I twigged onto this after a day (thankfully I was unable to get reception for the bulk of the day lol) and rang T-mobile. T-mobile said they didnt recognise the number, that I had set it up and was therefore liable but as a good-will gesture they would reduce the excess billing to £15.

I then did a little googling and discovered that the 07953968999 number is in fact t-mobiles default wap setting!!

So question is this:

1. Should this alleged 'extra' bill not have been part of my 'web n walk' entitlement?

2. Can I access my hotmail without incurring any extra charges?

3. Can I set my mobile to stop this ever happing again?

4. Should I contest this bill with T-mobile?

Thanks in advance

Bob

Use webnwalk program to access net, then access hotmail from webmail?
as for rest i don't know.

 

[Spamalot]

So question is this:

1. Should this alleged 'extra' bill not have been part of my 'web n walk' entitlement?

2. Can I access my hotmail without incurring any extra charges?

3. Can I set my mobile to stop this ever happing again?

4. Should I contest this bill with T-mobile?

Thanks in advance

Bob

1- Yes and you should get them to cover some of your other bill for the stress and time spent sorting it out.

2- Yes, go to www.hotmail.com through your wap.

3- Ask t-mobile they might be able to bar the number. But then if what you say is true then you wont be able to get wap any more.

4-Same as question 1

Advise- call them and be nice but firm, and always go for the simperthy vote!

 

[weebobster]

Thanks for the advice - I was very careful to use the 'softly softly' aproach when I rang and think that is why they have split the bill 50/50.

This is part of what I discovered when I did a simple 'google' on the number:-

Homepage: http://wap.one2one.net/
Connection Type: Continuous
Connection Security: Off
Bearer: Data
Dial-up Number: 07953968999
IP Address: 149.254.001.010
Authentification Type: Normal
Data Call Type: ISDN
Username: user
Password: wap

one2one is used interchangeably with 't-mobile' on the other google sites as they are effectively one and the same.

Ill ring back and point this out.

Has anyone had a similar experience? Im still not sure why dialing this number (whether inadvertantly or not) has resulted in a charge when I already pay for unlimited surfing under 'Walk n Web'?????

Cheers, Bob

 

[Dolph]

1- Yes and you should get them to cover some of your other bill for the stress and time spent sorting it out.

Going to have to disagree here. Unless T-mobile specifically talked him through the entire setup of the connection, then it's the customer's responsibility to ensure connection settings are correct.

Given that, I'd say that the offer to meet him half-way on the costs is more than reasonable as a goodwill gesture. There is no fault I can see on behalf of the company, so why should the company pay for the users mistake?

To answer the OP's other question, you've been charged because it's a different connection type. Web n walk gives unlimited GPRS access, and you weren't using gprs. You had set up the connection using CSD (hence the dialup number) which would not be included in the package.

 

[AFK_Matrix]

Hi,

Just to ask a question then Dolph if the Web n walk applies to GPRS does that mean if you access the internet using Wifi or 3G then it will cost extra on top of the web n walk?

 

[Dolph]

Hi,

Just to ask a question then Dolph if the Web n walk applies to GPRS does that mean if you access the internet using Wifi or 3G then it will cost extra on top of the web n walk?

3g access is just GPRS over UTMS, and Wi-fi access doesn't use the mobile network at all so I can't see why you'd be charged extra for either.

However I'm sure one of the T-mobile bods will be along soon and could confirm it.

 

[weebobster]

Dolph - you reply has just switched the light on for me and I can now see why Im at fault even though I have 'walk n Web'.

Note of caution for other windows mobile users with Emailwiz prog - be careful what the alleged wizard does (i think it set my yahoo email settings on CSD - and in my ignorance it just dialed away for hours without me evn being aware).

 

[weebobster]

I suppose the most burning question I have now is:

Can I switch off, or disable CSD on the Windows Mobile 5 platform to ensure I never have this potentially wallet busting mistake ever repeating again? and if so, how?

Thanks again

Im learning lots thanks to your input guys!

/bob

 

[Dolph]

You can't easily switch off the CSD connection entirely, but you can certainly delete all the CSD settings and ensure you only set it up for GPRS data connections.