Upgrade day! But need to get stroppy at Orange?

[dav3evans]

Has anyone successfully managed to get Orange to waiver the £99 charge..or any charge for the 4s when upgrading their phone?

I've just been on to them and the woman, as nice as she was just said that Apple set the tariff..which is clearly ********.

They have the exact same deal 600 mins, unlimited text, 500mb data and a 16GB 4s on Dial-a-phone, or Orange for FREE..yet if I go direct its £99.

Any feedback would be great! Including sensible suggestions on words and phrases I can say. "Can I speak to a supervisor?" perhaps?

Cheers all.

 

[dav3evans]

You were right on one thing, they didn't shift on the handset price at all.

BUT! After having asked for the details on what I would have to do to leave as I was a bit disappointed in their inability to be flexible and that I could just save myself £100 by leaving I was offered a pretty good contract of "Unlimited everything" so I've got unlimited calls, texts and data (3GB) for £36 a month.

Still had to pay for the handset but now every landline and mobile is a magic number ^_^