Urgent CV help

GoldFox

GoldFox

GoldFox

Associate
Joined
18 Oct 2002
Posts
62
I'm really sorry i know there are loads of threads asking for CV help but I've really hit rock bottom

I've been job searching for 2 months now and i must have applied for 100+ jobs and I've only had 5 interviews :( and my money has almost completely ran out

i also seem to get overlooked for jobs that match my experience so I'm guessing my CV is the problem

I've used some free CV critque sites and i cant afford to use their services but they both agree my starting profile is too "generic"

it looks like this

A hardworking, enthusiastic customer service and technical support agent with 2 years of relevant experience, Keen to pursue a new challenging and rewarding position.
Click to expand...

how can i expand this they say i should add 2 or so more lines

im looking for a helpdesk/tech support role

thanks :(
 
What did you do in the role? You say you have relevant experience so expand on it to explain what you have done and how it applies/can be adapted. You also capitalise "Keen" after a comma. If you want I'm sure someone would look over the whole CV but remember to remove personal details before you post it. :)
 
stayed at this particular company (telecoms Company) for 2 years and i had 2 roles

Internet Provisioning
• Sales order processing logging orders onto a range of databases & spreadsheets
• Setting up new accounts, checking all necessary documentation is correct
& confirming details to the customer
• Responding to customer enquiries and problems by email
• Monitoring and reporting on order completions/delays and cancellations
Click to expand...

and

CPS/WLR Faults
• Diagnosing & troubleshooting any CPS issues and telephone line faults via email
• Using BT eCo Repair to diagnose any line faults; check the status of existing faults and to book engineer visits
• Using BT Wholesale to set up new telephone lines, add features to an existing line & suspend accounts
• Providing technical support over the telephone and providing information on other products and services
• Monitoring support tickets, updating them if necessary and closing any resolved faults
Click to expand...

this is pretty much how it looks on my CV

I've been applying to customer service/helpdesk roles that require you to give support over the phone or email

i even saw a job an ISP that was 95% the same to this one

they didn't even respond :( :mad:
 
A motivated, professional and committed customer service and technical support agent with experience in a range of environments, including the ?????? industry. An excellent communicator and team player who adheres to procedures and works in a calm and positive manner to meet tight deadlines and deliver results. Highly computer literate and technically minded, possess a committed attitude to work.
 
Last edited:
really sorry should have posted this earlier but here's what i put in my key skills section


• Strong written and oral communication skills
• Highly organised and skilled in administration
• Proficient with Microsoft Windows & Office 2003
• Quick to learn new software packages and in-house computer systems
• Can work effectively under pressure, in order to reach targets and meet deadlines
• Able to handle multiple tasks simultaneously through careful resource management
Click to expand...
 
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