Urgent CV help

[GoldFox]

I'm really sorry i know there are loads of threads asking for CV help but I've really hit rock bottom

I've been job searching for 2 months now and i must have applied for 100+ jobs and I've only had 5 interviews and my money has almost completely ran out

i also seem to get overlooked for jobs that match my experience so I'm guessing my CV is the problem

I've used some free CV critque sites and i cant afford to use their services but they both agree my starting profile is too "generic"

it looks like this

A hardworking, enthusiastic customer service and technical support agent with 2 years of relevant experience, Keen to pursue a new challenging and rewarding position.

how can i expand this they say i should add 2 or so more lines

im looking for a helpdesk/tech support role

thanks

 

[semi-pro waster]

What did you do in the role? You say you have relevant experience so expand on it to explain what you have done and how it applies/can be adapted. You also capitalise "Keen" after a comma. If you want I'm sure someone would look over the whole CV but remember to remove personal details before you post it.

 

[GoldFox]

stayed at this particular company (telecoms Company) for 2 years and i had 2 roles

Internet Provisioning
• Sales order processing logging orders onto a range of databases & spreadsheets
• Setting up new accounts, checking all necessary documentation is correct
& confirming details to the customer
• Responding to customer enquiries and problems by email
• Monitoring and reporting on order completions/delays and cancellations

and

CPS/WLR Faults
• Diagnosing & troubleshooting any CPS issues and telephone line faults via email
• Using BT eCo Repair to diagnose any line faults; check the status of existing faults and to book engineer visits
• Using BT Wholesale to set up new telephone lines, add features to an existing line & suspend accounts
• Providing technical support over the telephone and providing information on other products and services
• Monitoring support tickets, updating them if necessary and closing any resolved faults

this is pretty much how it looks on my CV

I've been applying to customer service/helpdesk roles that require you to give support over the phone or email

i even saw a job an ISP that was 95% the same to this one

they didn't even respond

 

[Glaucus]

A motivated, professional and committed customer service and technical support agent with experience in a range of environments, including the ?????? industry. An excellent communicator and team player who adheres to procedures and works in a calm and positive manner to meet tight deadlines and deliver results. Highly computer literate and technically minded, possess a committed attitude to work.

 

[GoldFox]

really sorry should have posted this earlier but here's what i put in my key skills section

• Strong written and oral communication skills
• Highly organised and skilled in administration
• Proficient with Microsoft Windows & Office 2003
• Quick to learn new software packages and in-house computer systems
• Can work effectively under pressure, in order to reach targets and meet deadlines
• Able to handle multiple tasks simultaneously through careful resource management

 

[GoldFox]

i love you AcidHell2

thats a great profile

 

[*Chris]

I agree, acid's done a good job there for you