urgent Pages 09 help...

MuGeN · 16 Mar 2009 at 09:11

hey guys,

I downloaded the iWork '09 trial and since it just expired I purchased a serial from the apple site...

when i open numbers it acts as normal, perfectly fine, but when i open Pages the app looks open (light under the dick icon, and pages shows up on the menu bar) but no template chooser, file -> new has no effect (nothing happens) and all in all it just seems dead...

this happened before i bought the serial so figured it was just something to do with the trial running out, then i bought the serial and entered it into numbers, still no difference, so i uninstalled it all (using forklift which took all the preference files with it, including the com.apple.iwork09 file which i think stores the serial info) and reinstalled and its still the same

I have stuff that i really need to do this morning and this is causing some right grief, the files wont open in my old iwork 08 since they were created in 09 so i'm a bit stuffed

any ideas?

MuGeN · 17 Mar 2009 at 08:59

could anyone help me with this its really screwing me over

macfb · 17 Mar 2009 at 09:57

The only thing I can think of is phoning Apple and seeing what they can do for you.

macfb · 17 Mar 2009 at 10:07

Just had I thought, go into your HDD > Library > Application Support > iWork '09 delete the that file. This could stop the problem you are having. Then just try and install it again. That should sort it out.

ilikedthecore · 17 Mar 2009 at 13:42

Have you tried logging in using a different user account?, this would at least narrow it down to either a problem with your account or the app/OS itself.

Also, this might not be much of a help but the new Pages files are zip files, if you give it a .zip extension you should be able to open it and maybe extract something usable like the PDF preview?

MuGeN · 17 Mar 2009 at 13:48

right, it works in another user account, but after 85 minutes on the phone to apple they could not pinpoint the problem and advised i reinstall my os

yeah i did know about that funky .zip trick and has come in useful to get at data, but not much help when i've got stuff to write...

thanks anyway guys

ilikedthecore · 17 Mar 2009 at 13:52

If it works in another account then just create a new account for yourself and move all your documents etc. across avoiding preference files etc. where the problem might lie.

Quicker than reinstalling OS X surely?

artaxerxes · 17 Mar 2009 at 22:19

delete the plist

"Applications commonly store their files in two places. General settings such as what you set up in the preferences window are often stored in the plist. Bigger and more specific stuff goes in ~/Library/Application Support. Either one can usually be deleted to reset its corresponding settings to the application defaults. Again, when in doubt, rename rather than deleting."