USB 3.0 Problem - Need Help!

FrankDaTank

FrankDaTank

FrankDaTank

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Hi everyone! I have a problem with getting thew USB 3.0 to work. I recently bought a WD Passport 1TB that is USB 3.0 compatible. In my excitement I just plugged it in an I suppose with anything just expected it to work. It works fine but I do not see any speed improvement over usb 2.0.

The drive copies files to my internal at around 30~ Mb/s. I made sure that it is plugged into my USB 3.0 blue ports on the back of my PC. This is the first time I have tried usb 3.0.

I have checked my "Device Manager" and have not found any USB 3.0 mentioned in there. I have downloaded and installed drivers from the motherboard website under usb, and still nothing. When i try and launch the utility that came with the new drivers I get an error message saying "No usb 3.0 host controller found"

I have also checked in the bios of the motherboard and USB 3.0 is enabled.

The board is:

Asus M4A89GTD PRO/USB3 AMD 890GX (Socket AM3) DDR3 Motherboard

Operating System: Windows 7 64-bit

I would appreciate any input, and thanks in advance. Any more info required just ask.
 
Either size doesn't really matter, it still is not usb 3.0. Also as I say there is nothing in Device manager to suggest usb 3.0, and I keep getting that error saying "no usb 3.0 host controller found".

I reinstalled windows 7 last night due to a very nasty virus I recieved, and on re-install I get the same problem. I'm thinking the board is faulty maybe?

Thanks again!
 
Thanks for the advice optimal. I will try that when I get home. It has been doing my head in. I haven't updated the bios at all since I built the system. I can try and post my findings.
 
USB3.0 should be listed in device manager under the bottom USB menu and looking at the Asus website the controller your board uses is NEC/Renesas.

What model is your internal drive? 30MB/s is slow even for a mechanical hard drive.
 
mmj_uk said:
USB3.0 should be listed in device manager under the bottom USB menu and looking at the Asus website the controller your board uses is NEC/Renesas.

What model is your internal drive? 30MB/s is slow even for a mechanical hard drive.
Click to expand...

I cannot see anything related to USB 3.0 in device manager under USB. I have downloaded the NEC/Renesas. When I launch the file, install completes. I try and launch the usb 3.0 utility that comes bundled and thats when I get the error. As mentioned I have USB 3.0 enabled in Bios.

The drive I was transferring data to was a 3TB Hitachi Deskstar Internal SATA
6GB drive. 5600rpm from a WD passport plugged into usb 3.0 slot. Actual speed was ~33MB/s

Thanks for the help and any other questions are happily answered!
 
FrankDaTank said:
I reinstalled windows 7 last night due to a very nasty virus I recieved, and on re-install I get the same problem. I'm thinking the board is faulty maybe?
Click to expand...

Windows 7 doesn't come with USB 3 drivers OOTB. I had the same issue a couple of weeks ago, and had to grab the drivers from the motherboard DVD first before it being able to pickup my USB key.
 
Can you take a screenshot of device manager with the usb part expanded? I'd assume drivers were installed correctly or the usb3 sockets would not work at all.

USB2.0 supports up to 60MB/s so if your devices are less than that you won't see any difference between USB2/3... but I'd expect most mechnical drives to surpass that easily unless your drives are chronically fragmented?

Perhaps try running HDTach or something on both drives to see how they're each performing?
 
Last edited:
Yeggstry said:
Windows 7 doesn't come with USB 3 drivers OOTB. I had the same issue a couple of weeks ago, and had to grab the drivers from the motherboard DVD first before it being able to pickup my USB key.
Click to expand...

Yes I know this but I meant that I installed Windows 7, then the usb 3.0 driver setup file,and there was still no mention of usb3.0.

mmj_uk said:
Can you take a screenshot of device manager with the usb part expanded? I'd assume drivers were installed correctly or the usb3 sockets would not work at all.

USB2.0 supports up to 60MB/s so if your devices are less than that you won't see any difference between USB2/3... but I'd expect most mechnical drives to surpass that easily unless your drives are chronically fragmented?

Perhaps try running HDTach or something on both drives to see how they're each performing?
Click to expand...

I can take a screenshot when I get home from work and post it up. I don't know what you mean by chronically fragmented though. I will google HDTach and use it when I get home also.

I don't know if this could be linked in any way, but I will mention it anyway. I have also had problems with my onboard sound working. I have a graphics card which outputs sound over HDMI which works fine, but the realtek onboard sound has never worked for me either, so none of the audio jacks work in my computer. I will post up my device manager screen later for you to have a gander at.

Thanks for all the advice, and keep it coming, I really would like this resolved.
 
If available install your mobo USB 3.0 Boost utility.
Asrock has a utility called XFast USB, Asus has one built in into its AI suite utility.
 
I don't know the mobo specifically but on mine there are two settings in the BIOS for USB3 - one in the main USB menu, but there's another in the onboard devices config menu. Check if it's the same for yours.
 
Thanks for the suggestions guys, I will have a look at the MOBO settings when I get home but I am 99% sure there is only one setting on my mobo for usb 3.0. I have installed the driver setup that I got from the MOBO web site, as mentioned above. If there is something else that you mean AtaRo let me know. Thanks.

I was meant to upload screens of my dev manager but I was flat out all weekend, I will get them up later when i get home from work.

Thanks for the help guys!
 
I normally get drivers direct from manufacturer in question,in your case I believe its NEC USB 3.0 based chipset so get the latest USB 3.0 drivers from them.
 
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