USB not detecting devices

Merlin5 · 19 Oct 2019 at 00:38

Hi guys. On my laptop running Windows 10, I've got two USB 3.0 and two USB 2.0 ports. My USB 3.0 ports have always detected devices but now when I plug a device in such as my phone or a pendrive, they're only picked up by the USB 2.0 ports. I can only charge my phone or run my laptop cooler pad fans in the USB 3.0 ports.

This only started happening yesterday. I've updated the drivers for everything in the screenshot here, even uninstalled and reinstalled some of them.
Any ideas? Should there be a Renesas USB 3.0 eXtensible Host Controller in the list?

Deleted member 77746 · 19 Oct 2019 at 00:43

Is there any devices with yellow exclamation marks on them? Is there anything in the bios in regards to usb3?

Depends on how the laptop hardware is inside the usb controller board may have failed and might require to be replaced.

Merlin5 · 19 Oct 2019 at 01:10

Nope, no exclamation marks or yellow triangles. I checked the bios yesterday and everything was enabled in the USB section, though nothing I recall specific to USB 3. If the USB controller board has failed, would it still be able to charge the phone and run the fan or would there be no power at all?

champ222 · 19 Oct 2019 at 09:29

It is an older pc? I had a pci card with usb 3 on my old pc. That was a Renesas USB 3.0 eXtensible Host controller. Never did work in windows 10

b00merang69 · 19 Oct 2019 at 18:21

Used to have that brand of controller (not sure on model of yours) but not sure if it was Win10 but go to "StationDrivers" and see if there is a Firmware and Driver for it as I updated both many times in the past.

Quartz · 19 Oct 2019 at 18:28

What is Daemon tools virtual USB bus doing there?

b00merang69 · 19 Oct 2019 at 18:34

No doubt he had DaemonTool installed.

I have marked red the ones on my PC that I think are also virtual , I have a Corsair AXi1600 and think the Corsair Link software installs the USB device for the readings to show in Windows.

Merlin5 · 19 Oct 2019 at 19:11

Do you think my Daemon Tools USB bus is interfering with my USB 3.0?

b00merang69 said:
Used to have that brand of controller (not sure on model of yours) but not sure if it was Win10 but go to "StationDrivers" and see if there is a Firmware and Driver for it as I updated both many times in the past.

Where would I locate the Station Drivers?

champ222 said:
It is an older pc? I had a pci card with usb 3 on my old pc. That was a Renesas USB 3.0 eXtensible Host controller. Never did work in windows 10

It's a Dell Latitude E6530. I bought it 2 years ago.

b00merang69 · 19 Oct 2019 at 20:01

https://www.station-drivers.com/index.php?lang=en

https://www.station-drivers.com/ind...ository&Itemid=353&func=select&id=196&lang=en : Renesas/Nec

If nothing there to help try a programme like Driver Fusion to get them.

Merlin5 · 20 Oct 2019 at 02:51

b00merang69 said:
https://www.station-drivers.com/index.php?lang=en

https://www.station-drivers.com/ind...ository&Itemid=353&func=select&id=196&lang=en : Renesas/Nec

If nothing there to help try a programme like Driver Fusion to get them.

Thanks for the links. There's a couple of Renesas USB 3.0 driver and firmware downloads in your second link but I don't know which I need. There's

Renesas/Nec uPD720200/720200a and Renesas/Nec uPD720201/720202. Then clicking on either of those brings up several versions of firmware and drivers.

b00merang69 · 20 Oct 2019 at 05:25

You will need to use Windows Device Manager to identify them or that program I mentioned.

https://treexy.com/products/driver-fusion/

Merlin5 · 20 Oct 2019 at 13:23

b00merang69 said:
You will need to use Windows Device Manager to identify them or that program I mentioned.

https://treexy.com/products/driver-fusion/

Thanks buddy, I'll give that a go.

Merlin5 · 21 Oct 2019 at 02:13

Driver Fusion wants me to buy the premium version before it will fix anything so that's no go. And I can't see anything in device manager to help me.

b00merang69 · 21 Oct 2019 at 02:24

I own the paid version as it used to be Guru3D.coms DriverSweeper bumdeal for you though and I would not trust some of the similar software out there.

You need the Hardware ID from the Windows Device Manager and Google it and you will find out what your device is, there is only two choices AFAIR on StationDrivers and I am pretty sure mines was the one with the "a" at the end.

Merlin5 · 21 Oct 2019 at 19:23

Thing is, there's no USB 3.0 eXtensible Host Controller in my Device Manager to get Hardware ID from. But if you think I need the one ending in 'a', there's these 3 files, should I install all of them?

Quartz · 21 Oct 2019 at 22:19

Merlin5 said:
My USB 3.0 ports have always detected devices but now when I plug a device in such as my phone or a pendrive, they're only picked up by the USB 2.0 ports.

It's possible that the USB 3 controller chip has failed. There's no fix for that.

What do you get if you enable Show Hidden Devices in Device Manager? Hopefully a silly question but you have been into the BIOS and checked that the ports are enabled, right?

Do you have another 2.5" drive? If so fit that and try to install Windows. You couldf also try running a live Linux from a CD or USB stick.

Merlin5 · 22 Oct 2019 at 12:35

Quartz said:
It's possible that the USB 3 controller chip has failed. There's no fix for that.

What do you get if you enable Show Hidden Devices in Device Manager? Hopefully a silly question but you have been into the BIOS and checked that the ports are enabled, right?

Do you have another 2.5" drive? If so fit that and try to install Windows. You couldf also try running a live Linux from a CD or USB stick.

That's a good suggestion to show hidden devices. I did that and it showed these extra things, https://i.postimg.cc/ZRWMsNkB/show-hidden-devices.jpg

all of which when clicking on properties said:

"Currently this hardware is not connected to the computer
(Code 45)
To fix this problem, reconnect this hardware to the computer."

I uninstalled those and they didn't return after scan for hardware changes or rebooting.

Now it looks like this while still showing hidden devices. But nothing has improved with my USB 3.0

https://i.postimg.cc/fWSBpXyZ/show-hidden-devices2.jpg