USB3 Externall hdd not showing up

mingeroonie · 25 Jun 2015 at 22:58

Hey all, I have a problem with an external hdd I could use some help with.

I have a Samsung M3 1TB USB 3.0 that will work fine in a non usb3 port, but as soon as I plug it into a usb3 port it will not always show up, or when it does I cannot access it, and it will often dissapear.

I have a MAXIMUS VII HERO mobo, and have been to ther Asus website and installed the latest drivers (Intel USB 3.0 Driver V3.0.1.41 for Windows Win7 32bit & Win7 64bit) but I am still having problems.

I have no little yellow exclamation marks in device manager, so Im not sure what to try next.

Any ideas??

brendy · 25 Jun 2015 at 23:16

Might seem daft as it works on usb2 ports but if you go into computer management and drive management, does the drive/partitions show at all?

mingeroonie · 26 Jun 2015 at 07:53

If it's showing in My Computer it will appear in disk management.
Today I managed to copy one file to the drive before it dissapeared and an error message popped up:

Error 0x80070037: The specific network device or resource is no longer available

mattoxx · 27 Jun 2015 at 10:47

Can you try to connect device to another PC/laptop with usb 3.0 ports? If problem still persists, it may be faulty device.

nft_99 · 27 Jun 2015 at 10:51

do you have the Samsung drive manager software installed? Had the same issue with my drive but it worked after swapping the cable and retrying the connection a couple of times.
Seems ok now.

Brenn47 · 27 Jun 2015 at 16:15

Is the USB port supplying it with enough power?

I had similar with an M3 1Tb, wouldn't work at all, plugged it in via a powered USB hub, worked fine. Annoying, but it's only for backing stuff up so it's not plugged in all the time.

Nanobot · 27 Jun 2015 at 20:27

Have you tried plugging the drive into rear USB 3 ports and see if it works fine? I find front panel USB ports on some PCs didn't supply enough power for certain drives.
I also had identical problems with an Hitachi Touro and the problem was down to the supplied USB 3 cable. I bought a new USB 3 Y cable, expecting to supply it extra power from a second port, but in the end it worked fine with one USB 3 plugged in.

mingeroonie · 27 Jun 2015 at 23:34

Cheers for the replies all

Will try a few of the suggestions and get back to you.

mingeroonie · 28 Jun 2015 at 19:06

Quick update:

Tried plugging into the rear port on my PC and have manged to transfer 3 large files

Looks like it was the power issue as mentioned, so with a longer usb 3 lead I should be sorted.

Cheers for the replies everyone