used car dealer issues

[[TW]Fox]

I doubt most main dealers are more willing to just cough up than your small independent. You could argue that it's less personal to them, but I imagine that any car dealer, be they main dealer or independent will be less than happy to lose thousands over a new engine or whatever other expensive situation you can imagine.

A decent Approved Used car is supplied with a quality manufacturer backed warranty. The dealer would be only too happy to replace the exploded engine or whatever because it'll go through as warranty work and they'll get paid for it.

Perhaps some Approved Used programmes are less good, in which case, avoid these.

 

[leigh_boy]

the way im looking at it is 3 options,
1.they come and take the car, confirm issue, ( fix, refund ) or say no issues
2. goes to the CC company, i get abbey motorsport to do a consumption test from them driving for a week or 2. get refund and get engine rebuilt ( at a cost of CC)
3. il drop the engine when i moved house, change the pistons and rings for sub 1K

2 would be my preferred option

 

[Squink]

Dunno why you haven't asked for a charge back already rather than doing all of the dealer's leg work for him, when he doesn't appear to have the remotest intention of helping you out.

 

[leigh_boy]

Dunno why you haven't asked for a charge back already rather than doing all of the dealer's leg work for him, when he doesn't appear to have the remotest intention of helping you out.

if he didnt have my PXed car i would have dropped it off walked away and got my money back

 

[Akagi]

If he still has your PX'ed car, try and reverse the whole process?

 

[leigh_boy]

If he still has your PX'ed car, try and reverse the whole process?

asked many times, says its not that simple, they need to prove there is a problem,but its been nearly 2 weeks that they have been trying to pick it up ... but failing.

 

[Squink]

Speak to the credit card company to see what they are liable for. Are they in any way liable for the value of the car you part exchanged?

 

[DereksDontRun]

but, i think people have touched on this already - the report doesn't specify a problem apart from spark plugs.

Mental oil consumption is a symptom of a problem, but without a specialist (best bet would be Nissan) specifying it needs an engine rebuild then you do not 100% know the problem or the solution, and I think that's what the used dealer is suggesting with their comment that apart from the plugs nothing is specified as a problem (and thus they won't know what to fix if they wanted to).

Yes, you have a TSA saying that oil consumption could be a symptom of this problem, so all it is at the moment is a hypothesis. There could be lots of other reasons why the car is drinking oil - and without pin pointing on the exact one, they're obviously not going to swap/rebuild the engine on a hunch.

It's like you've got a car that pulling to the left and you've seen a TSA saying there's a known problem with the shocks, so you're convinced it's that, while ignoring it could be tracking or the flat tyre, etc. Pulling to 1 side suggests there is a problem, but doesn't pin point what it is... (as a simplistic example)

Without a black and white written statement from a specialist (or Nissan) saying "the engine has this and that wrong and needs a rebuild/replacement" then, realistically, the used dealer can pretty much rub their hands and say that they're not a specialist and as far as they know it's characteristic of that car at that age, with typical wear and tear, and thus it was correctly advertised. For them to refund or replace it needs to be broken - yes, something doesn't sound right, but (as far as I've seen) you still do not have a statement saying x has failed, so you cannot demand the used dealer to replace the entire block.

Without a 100% positive statement that x is broken then you almost need to rely on the used car dealer being friendly and offering to help. This obviously won't happen if you poke him with a stick saying he's got a bad reputation for an incident that is 100% not linked with yours. As others have said, you've probably screwed yourself royally by even mentioning it. If they're not a specialist of this car or have lots of them on their forecourt then (unless it's crunching away, which you would have noticed when you test drove/collected it), how do they know the engine note is off? Surely you don't expect them to test drive all their cars for 500-1000 miles to check oil usage? So, they probably don't believe/know there is an issue with the car - which is why everything has to be done in a friendly way without finger pointing and name calling...

As already mentioned, you need to rely on hard facts, not guesswork. The engine doesn't sound perfect, but you're guessing it's this issue. But, if the body kit isn't as advertised, then you need to use that as your justification of a refund. Get proof of that not being legit.

 

[leigh_boy]

but, i think people have touched on this already - the report doesn't specify a problem apart from spark plugs.

Mental oil consumption is a symptom of a problem, but without a specialist (best bet would be Nissan) specifying it needs an engine rebuild then you do not 100% know the problem or the solution, and I think that's what the used dealer is suggesting with their comment that apart from the plugs nothing is specified as a problem (and thus they won't know what to fix if they wanted to).

Yes, you have a TSA saying that oil consumption could be a symptom of this problem, so all it is at the moment is a hypothesis. There could be lots of other reasons why the car is drinking oil - and without pin pointing on the exact one, they're obviously not going to swap/rebuild the engine on a hunch.

the specialist says on the phone that this is the issue, oil can leak out or pull pas the rings, it cant go any where else. for the amount its using its obvious. Nissan dont even do the testing they sent the customer off after checking the oil level and say come back in 1000 miles and look at the chart that is it it doesn't require a rocket scientist

It's like you've got a car that pulling to the left and you've seen a TSA saying there's a known problem with the shocks, so you're convinced it's that, while ignoring it could be tracking or the flat tyre, etc. Pulling to 1 side suggests there is a problem, but doesn't pin point what it is... (as a simplistic example)

Without a black and white written statement from a specialist (or Nissan) saying "the engine has this and that wrong and needs a rebuild/replacement" then, realistically, the used dealer can pretty much rub their hands and say that they're not a specialist and as far as they know it's characteristic of that car at that age, with typical wear and tear, and thus it was correctly advertised. For them to refund or replace it needs to be broken - yes, something doesn't sound right, but (as far as I've seen) you still do not have a statement saying x has failed, so you cannot demand the used dealer to replace the entire block.

Without a 100% positive statement that x is broken then you almost need to rely on the used car dealer being friendly and offering to help. This obviously won't happen if you poke him with a stick saying he's got a bad reputation for an incident that is 100% not linked with yours. As others have said, you've probably screwed yourself royally by even mentioning it. If they're not a specialist of this car or have lots of them on their forecourt then (unless it's crunching away, which you would have noticed when you test drove/collected it), how do they know the engine note is off? Surely you don't expect them to test drive all their cars for 500-1000 miles to check oil usage? So, they probably don't believe/know there is an issue with the car - which is why everything has to be done in a friendly way without finger pointing and name calling...

ofcouse no one expects the dealer to drive it around , but iv reported the issue they said they would look at it and have fumbled around saying they dont think there is an issue and also said they would collect it and do a consumption test but as usual they say x has happened y, has happened and we arnt convinced there is an issue with out looking at it.

As already mentioned, you need to rely on hard facts, not guesswork. The engine doesn't sound perfect, but you're guessing it's this issue. But, if the body kit isn't as advertised, then you need to use that as your justification of a refund. Get proof of that not being legit.

as said a few times nissans way of proving it should be fine, Abbey Motorsport have said on the phone that if its using the oil i say it is then the issue is the well know one being the oil rings. . also like i said if they dnt take it in the end, and the CC dnt refund what they are joint liable for (£6400) then il do it my self im no stranger to engines or rebuilding them.

 

[Adam]

Being told on the phone is useless as it needs to be in the report.

You are going round and round in circles making your life even harder when all you need is it stated in a report on paper that there is an issue with the car. You haven't done that.

If you were a car dealer, dodgy or otherwise, this is the absolute minimum you would require to issue a refund for a car you sold. Otherwise why would you take it back based on the evidence you have provided?

 

[DereksDontRun]

^ exactly what I was trying to suggest above.

Everything atm is just conjecture (and a guestimate that it's this rev-up issue) and without a black and white statement saying specifically that x is broken or it's not road-worthy, I couldn't imagine the dealer would do anything apart from doing their own investigation.

Think of it from the dealer's side - they must get people (and probably quite rude people) trying to pull a fast one, or blag a post-sale discount, or whatever all the time. So, unless they get conclusive proof that something specific is broken with a car that's been sold, they're probably likely to ignore and think it's another chancer.

 

[leigh_boy]

I keep telling them to come and look them selfs they are saying yes they will but are faffing about . I know im right because of the usage, as i said rebuilt bike and car engines im no stranger. They need to inspect it, they just arnt moving very quickly about it.
iv logged the oil usage and its well out of range for the nissan TSB they just need to see it for there own eyes.

 

[iaind]

1 - Stop exchanging petty abuse with the dealer
2 - Print out your log and the TSB, place them on the passenger seat
3 - Pay for a transporter to take the car back to them
4 - Send them a letter recorded delivery, WRITTEN LIKE A CALM ADULT giving them 14 days to assess it, repair it and deliver it back to you
5 - If they dont, contact CC company and advise them that the goods have been returned as it wasnt fit for purpuse
6 - Start small claims to recover your costs and the value of the p/x

 

[paradigm]

1 - Stop exchanging petty abuse with the dealer
2 - Get Abbey Motorsport to put in PLAIN ENGLISH that the engine is suffering from the problem described in the TSB
3 - Print out your log, report and the TSB, place them on the passenger seat
4 - Pay for a transporter to take the car back to them
5 - Send them a letter recorded delivery, WRITTEN LIKE A CALM ADULT giving them 14 days to assess it, repair it and deliver it back to you
6 - If they dont, contact CC company and advise them that the goods have been returned as it wasnt fit for purpuse
7 - Start small claims to recover your costs and the value of the p/x

Amended.

Without the report, the dealer is going to do the square root of jack divided by 0.

 

[Squink]

Amended.

Without the report, the dealer is going to do the square root of jack divided by 0.

Mutter mutter add the three...carry the five mutter mutter divide by the six.

So you're saying the dealer is going to do 7?

 

[Rilot]

This is the dealer who used to run S2000-4U isn't it? IIRC he got shut down a few years back for doing some extremely dodgy stuff.

 

[leigh_boy]

This is the dealer who used to run S2000-4U isn't it? IIRC he got shut down a few years back for doing some extremely dodgy stuff.

you are spot on

 

[Adam]

I keep telling them to come and look them selfs they are saying yes they will but are faffing about . I know im right because of the usage, as i said rebuilt bike and car engines im no stranger. They need to inspect it, they just arnt moving very quickly about it.
iv logged the oil usage and its well out of range for the nissan TSB they just need to see it for there own eyes.

Have you considered taking matters in to your own hands and dropping the car back to them? I think it's the only way to draw a line under this. They are no doubt hoping you'll get bored and no longer pursue it.

 

[leigh_boy]

Have you considered taking matters in to your own hands and dropping the car back to them? I think it's the only way to draw a line under this. They are no doubt hoping you'll get bored and no longer pursue it.

this might actually happen as my friend is heading that way to get his VXR 8 serviced so if nothing has happened by next week il be making my way over there to drop it off.

 

[IAmATeaf]

I thought in a previous post you mentioned that your father was dropping it off and that some light had already come on a few times?