Useful info for NTL 10MB users suffering from poor/slow service

machinist · 8 May 2006 at 08:48

If you have any cable modem other than a little blue one with ntl: Home 250 underneath it, and you are getting dropouts/poor performance, then give CS a call and ask for a modem swap.

ntl: Home 100s and 120s cannot fully support 10MB at the moment. Firmware to 'fix' it is still unstable, so I suggest you switch your modem for the 250 - I did, and I got a stable full 10MB connection instantly.

Hope this helps some of you

Ak!ta · 8 May 2006 at 09:11

Did you not have to pay for the Modem upgrade?
I called them some time ago and was told that i would have to pay £50 for a new modem as there is phyically nothing wrong with the old one ? Although you cant get 10Mb through it !!!! :mad:

marmalade · 8 May 2006 at 09:13

Ak!ta
Then I suggest you ring them and suggest you are leaving and not to say you feel the service is not altogether competative - can work wonders!!

Ak!ta · 8 May 2006 at 09:16

Dialing as i type

afraser2k · 8 May 2006 at 09:23

Ak!ta said:
Did you not have to pay for the Modem upgrade?
I called them some time ago and was told that i would have to pay £50 for a new modem as there is phyically nothing wrong with the old one ? Although you cant get 10Mb through it !!!!

Same here, at least when 10Mb was first introduced. I've got the Surfboard 3100, which is not supposed to get 10Mb although I get full speed downloads on some sites like FilePlanet.

Personally I'm just going to downgrade to the 2Mb connection rather than pay £50 for a new modem if that's what they want for it now.

Ak!ta · 8 May 2006 at 10:10

Well spoke with there CS, same old story... :mad:

I must say that there CS used to be good up until last year, now it sucks !!!
I could just buy a new Modem from the bay, but i dont see why i should.

Well im looking into another company that supply 16Mb broadband, although also heard some bad things about them aswell

Just found a company supplying 24Mb @ £24.00 pm ?
https://www.bethere.co.uk/

Anyone got any other suggestions :confused:

BenST · 8 May 2006 at 12:11

Did you not threaten customer services with your withdrawal from NTL? It can sometimes work wonders, I've seen stories where people have got amazing deals such as 10mb broadband for £20/pm after threatening to leave.

It's got to be worth a try.

machinist · 8 May 2006 at 13:18

Phone CS, tell them you have a fault on your cable modem connection, tell them you are not achieving the correct download speeds, tell them to send an engineer out.
When engineer arrives tell him the same story, ask him to swap it for a shiny 250 et voila ! No charge.

P90 · 8 May 2006 at 14:22

well ive just got ntl and ive got an blue one and its crap only get speeds of 9620 d/l and 468 u/l

machinist · 8 May 2006 at 14:30

P90 said:
well ive just got ntl and ive got an blue one and its crap only get speeds of 9620 d/l and 468 u/l

lol

I've actually downgraded back to 2MB in anticipation of their upgrade (for free) to 4MB down and 400K up ! No brainer in my opinion.

basmic · 8 May 2006 at 14:40

machinist said:
lol
I've actually downgraded back to 2MB in anticipation of their upgrade (for free) to 4MB down and 400K up ! No brainer in my opinion.

I've heard it won't happen until the end of this year. :eek:

james.miller · 8 May 2006 at 14:42

I must be lucky then. ive had no problems on 10mb with a home100 modem.

Ak!ta · 8 May 2006 at 15:50

Well, its been bugging me all day so i decided one more try ...
Called them explained the situation over again and given the same story (£50 for new modem). So told them that i can get a faster connection for a lot less and (after loosing it) to cancel my contract.....

20 mins later a phone call...NTL !!! Please dont leave you are a valued customer Blah Blah Blah.......

"Well what if we give you the modem upgrade and we will cover the cost"

"Hmm .. still not happy with the price - can get faster and cheaper elsewhere"

"let me speak to my manager..Ok you can have Talk Unlimited 24 free as well as a good will gesture"

Hesitated for a while longer and said i'd get back to them... then got offered free Telephone Line Rental for 3 Months as well......

:eek:

"well ok then, if you can guarantee me all that free then i'll stay"

Engineer booked for Thursday AM !!!

Sweet Deal me thinks......thanks guys for the advice

machinist · 8 May 2006 at 16:57

basmic said:
I've heard it won't happen until the end of this year.

I work there - believe you me, it happens early June.

machinist · 8 May 2006 at 17:00

james.miller said:
I must be lucky then. ive had no problems on 10mb with a home100 modem.

Interesting, and you've been getting full 1.2Mbps download speeds ?

james.miller · 8 May 2006 at 17:45

machinist said:
I work there - believe you me, it happens early June.

since when have NTL staff been kept up to date?

machinist said:
Interesting, and you've been getting full 1.2Mbps download speeds ?

close enough.

cymatty · 8 May 2006 at 19:39

I am still on 3mb, good old NTL and there speed upgrades

james.miller · 8 May 2006 at 19:55

phone em. my modem wouldnt accept the auto update file but i got them to sort it manualy. worked fine every since.

cymatty · 8 May 2006 at 19:57

james.miller said:
phone em. my modem wouldnt accept the auto update file but i got them to sort it manualy. worked fine every since.

I have the new blue modem and the new 500k upload but dont get over 3mbs download speed, so i have half of the update, wierd. :confused:

Andyt_uk · 8 May 2006 at 20:28

james.miller said:
since when have NTL staff been kept up to date?

close enough.

got a link to that speed test?

Want to check if were actually getting the full 10meg or not.