Useless Apple Support

[Xelene]

My Santa Rosa MBP packed in just before Christmas last year, the 8600 had started artifacting when playing games in bootcamp and the machine was freezing randomly. Eventually it got to the point where even having the NVIDIA driver loaded in Windows would insta blue screen then it died completely.

Booked an appointment at the store, one week wait with broken laptop, they say it's not an nvidia problem try to charge me for logic board swap until I point out I have 3 years applecare. Repair takes just over a week.

Trek all the way back to the store and fetch it home. The return key on the keyboard is now semi broken, there's some damage to the screen with really noticeable dead pixels, the new motherboard overheats really badly and now after 2 weeks it's popped again.

Next time i'm buying Dell.

 

[Hades]

When you took it back to complain about the further damage what did they say?

 

[box]

That sounds like quite an annoyance to put it mildly
I had to get the screen on my MBP 13" replaced about a month ago and I remember being quite worried about the quality with which the replacement would be fitted. All in all I'm quite satisfied. The technician phoned me before and after he had completed the repair to tell me what was going on, and when I got my MBP back it seems like he's done a very good job. Having said that, the back of the screen does sometimes catch slightly on the case now, giving me a slight 'scrape' as I open it. It's one of those annoying things that's too minor to go back to the store about but gets on your nerves all the same!

In my experience, I agree the trek to the Apple Store (Brent Cross) when you've got a problem is a bit of a hassle, but on the occasion where I've had to do this I've found that the quality of service I've received has made the trip worth it, and while the turnaround time inevitably leaves you without a working computer for a while, I do think it is quite swift in comparison to other companies.

Nevertheless, from your description, I'd suggest a very swift return to the store to get things sorted out as your issue seems to have be solved less that satisfactorily!

 

[Deleted member 651465]

Next time boot the machine in the store when you collect, to ensure it's all working before you leave.

Call Applecare and complain, and you may even get a freebie.

 

[cavonia]

I wouldn't be happy. I would definitely complain.

 

[Xelene]

The main annoyance is it's yet another trip up to the apple store and another 2 weeks without my laptop. I look after a whole bunch of Dell laptops at work, and everytime there's a problem they turn up at my house to fix it the next day.

 

["andy"]

I look after a whole bunch of Dell laptops at work, and everytime there's a problem they turn up at my house to fix it the next day.

used to be the same here. and sony used to send a courier to collect too. people go on about apples customer service as though its the best thing to ever happen. its no different from any other big hardware company... they all have good days and bad days and you get what you pay for which is similar priced and similar supported support

my old plastic macbooks got the cracking and although it can be fixed for free under warranty it means an 60 mile trip to the nearest apple store and a few days without the macbook. pfft