I cant access the files because I cannot enter the user account...
basically someone put a cd into drive and now if i install a program it will not install properly , error msg - registry errors...
The cd they installed has corrupted key windows files, so when I installed recuva the laptop was having none of it...
I tried to run windows repair but needed an admin password which I dont have..
so the only solution I can see is to reinstall windows then run recuva..
if you have any better ideas - i am all ears