V+ on the way - is it possible to install multiroom without an engineer?

Participant · 28 Mar 2010 at 17:43

Hi all

I have a V+ box on the way and was wondering if it is possible to stick my current 'normal' digibox upstairs and use the multiroom facility with the current smart card. The cabling is already set up as the previous owners had multiroom.

Virgin said that an engineer had to attend - is that because there needs to be some kind of handshake for the second box, or is it just an official line designed to extract more moolah from poor me?

Many thanks for any knowledge.

Caged · 28 Mar 2010 at 19:26

The multiroom fee is to cover the box partly – you never own VM receivers.

Participant · 28 Mar 2010 at 20:26

I know, but if they don't collect, my question is can I carry on 'borrowing' it in another room?

bigred · 28 Mar 2010 at 20:36

Robbie G said:
I know, but if they don't collect, my question is can I carry on 'borrowing' it in another room?

When we had V+ installed, the engineer moved our existing V box upstairs no problems.

Participant · 28 Mar 2010 at 20:39

I'm doing a self install - do you know how he did it / whether he had to handshake the box with Virgin or anything?

bigred · 28 Mar 2010 at 20:41

Sorry, I have no idea about the self installs. We had the V+ fitted when it first came out and had to be done by an engineer. The existing box was then moved upstairs and continued working (same card, no handshake, etc).

nichorob · 28 Mar 2010 at 20:42

Whenever we have had a new box installed, the engineer always needs to ring through to a call centre to activate the box.

Participant · 28 Mar 2010 at 20:50

nichorob said:
Whenever we have had a new box installed, the engineer always needs to ring through to a call centre to activate the box.

I have to call to activate the new V+ box when it arrives, but I'm talking about the old box that I've had for ages and that is already activated.

TS7 · 28 Mar 2010 at 20:52

Robbie G said:
I have to call to activate the new V+ box when it arrives, but I'm talking about the old box that I've had for ages and that is already activated.

If the connection is already there then you can connect the box and it'll work.

My friend at uni took his Virgin box from home and connected it up at his rented house as it had a Virgin connection.

Participant · 28 Mar 2010 at 21:06

Ok so not being funny here, but how to they make sure people pay for multiroom if it's that easy?

AlanJ · 28 Mar 2010 at 21:13

Hi Robbie,

If/when the engineer arrives, He will have to remove the old STB, unless you have stated to VM that you want to keep the old box.

Also the Engineer needs to check signal's from the coax point where you'd like the normal stb, and pair the card and box together.

Hope this helps

Participant · 28 Mar 2010 at 21:15

Thanks Alan.

Since I'm going for self install of the V+ box to save £20, they apparently send me a box to post the old box back to them in. I'm just talking hypothetically here.

The card and box should already be paired together, as I'm watching them right now

.

Thanks for your information.

AlanJ · 28 Mar 2010 at 21:19

Hmm I work for Avonline (sub) for VM. Im unaware of the Quickstart Pack for a V+. If thats the case, once you pair the V+ box, the normal stb package will be removed.

Participant · 28 Mar 2010 at 21:23

Ok cheers Alan.

PS - you work for a Virgin subbie and were unaware of the option of a V+ self install?! Makes me wonder what I'm actually going to get in the post on Tuesday!

AlanJ · 28 Mar 2010 at 21:24

Haha, Im aware of Quickstarts buddy, where they send Normal STB's and Modems.