Vehicle rejection help

dawnmids

dawnmids

dawnmids

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Joined
12 May 2025
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15
Location
nuneaton
Can anyone help. I bought a car 3 months today been having hassles since bought it and a lot of ignoring by the car sales place. Not sure where I stand, car had an air con leak when first bought car warranty covered that. Faults still left

Clutch judder

Vibration sound at 1500 revs

Weird one to explain but mostly happens when plodding along on a set speed car feels like it’s briefly slipping, jerky, it’s so hard to put it into words lol just feels like it briefly looses power or fuel stops getting through or something

Garage mostly have ignored me over the 3 months so not getting anywhere fast, they agreed after threats of court to pay for the clutch but that is their “final settlement of car” that I can’t complain or have any rights after the clutch replacement. But I am very concerned about this as I’m worried what the other issues are. Especially the last one I put. Feels a lot of issues for a small amount of time of owning the car. What would you do, do I get the clutch done and loose my legal rights ? Or can they not do this? I’m lost what to do as I’m loosing the fight it feels . Car is a Kia sportage 2015 diesel. Paid £6000

Feels unfair for me to be paying out for diagnostics in the issues as I get the feeling it’s not going to be a straight plug in job and know issue I think as it can be so many things it’s going to be a costly process to find out please help
 
dawnmids said:
Weird one to explain but mostly happens when plodding along on a set speed car feels like it’s briefly slipping, jerky, it’s so hard to put it into words lol just feels like it briefly looses power or fuel stops getting through or something
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Can't help on the rejection side but that is possibly MAF/airflow sensor gunked up - may show on an OBD2 scan.
 
Thanks. I’m worried nothing will show up on scanner as no warning lights popped up, hope something shows as it’s wearing me down how bad this car is
 
Check your DPF too. With a Diesel Sportage it could be likely it was heavily used for local runs(school runs especially), could clog up the DPF.

My 2010 Diesel Mondeo when new to me wouldn't rev past 2800 rpm. Once I had the DPF cleaned it revved freely.

P.S. - I have read tour post and understand that you are probably not experiencing the above issue or haven't tried to rev it. It's worth checking though.
 
I’ve owned a 2015 Kia Sportage 1.7 manual Diesel for about 7 years.

1) Aircon can happen at any time on any car, as the condenser can be attacked by stones and road debris. Is what it is.
2) Mine has always had a very slight judder and has had the clutch and flywheel replaced during my ownership, its still present occasionally. It happens so little that I ignore it, and I’ve put 80k on it.
3) At one point circa 2 years ago mine also had a slight dip in power, sometimes followed by a slight surge, I replaced the fuel filter, put some injector cleaner in it and gave it an Italian tune up and all good. Occasionally I’ll put some vpower in and give it a good run, probably makes no difference!

Is yours the 1.7 eco dynamics (114BHP) or the 2.0? AWD? The 2.0 (181BHP) AWD system can apparently be sensitive to tyre depth/alignment and this can result in judder.

Is yours a manual or auto?

As for rejecting it, there’s plenty of advice out there, did you buy on finance or outright? If on finance, speak to them. If outright, I’d write a letter to the garage, setting out the issues and your expectations, time stamp everything regarding when you first contacted them about the issues. Recorded letters etc. be calm but firm, they ultimately have a legal responsibility to make good on the car or to give you options.

Good luck!
 
HoneyBadger said:
I’ve owned a 2015 Kia Sportage 1.7 manual Diesel for about 7 years.

1) Aircon can happen at any time on any car, as the condenser can be attacked by stones and road debris. Is what it is.
2) Mine has always had a very slight judder and has had the clutch and flywheel replaced during my ownership, its still present occasionally. It happens so little that I ignore it, and I’ve put 80k on it.
3) At one point circa 2 years ago mine also had a slight dip in power, sometimes followed by a slight surge, I replaced the fuel filter, put some injector cleaner in it and gave it an Italian tune up and all good. Occasionally I’ll put some vpower in and give it a good run, probably makes no difference!

Is yours the 1.7 eco dynamics (114BHP) or the 2.0? AWD? The 2.0 (181BHP) AWD system can apparently be sensitive to tyre depth/alignment and this can result in judder.

Is yours a manual or auto?

As for rejecting it, there’s plenty of advice out there, did you buy on finance or outright? If on finance, speak to them. If outright, I’d write a letter to the garage, setting out the issues and your expectations, time stamp everything regarding when you first contacted them about the issues. Recorded letters etc. be calm but firm, they ultimately have a legal responsibility to make good on the car or to give you options.

Good luck!
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Yes I have noticed on Kia forums that the sportage has a clutch judder and seems a common fault. Not sure if changing clutch is going to do much. Im
Wondering if it’s fuel related as it feels like lack of fuel or power is there regularly briefly but I only feel it on a steady speed. I have to drive to Blackpool next weekend from Coventry so I’m going to fill it up with some really good fuel and hoping that Drive will do it some good as I think for awhile it’s just been doing short journeys and I don’t think it’s been having a full service I think it’s just had oil and filter for a long time. That’s just my feeling but with so many minor issues or big issues I just feel like I’ve bought a lemon sort of worried that it’s not going to make it to Blackpool, but I’m sure it will. I think I’ve just lost Hope in the car. Mine is 1.7 diesel manual. I paid cash bank transfer. I wrote a letter informing the Garage that I was going to go to court over it because they wouldn’t repair or check car or take it back. They ended up replying saying that they’ll pay for the clutch to be replaced but that’s if I write a letter waving all my rights to Warranty or anything like that if they pay for the clutch so I’m a bit concerned about doing that because I thought the consumer act I’ve got rights up till about six months, so if they pay for the clutch, then that’s all my rights gone in their eyes which I’m not sure whether there is true I assume so if I write a letter sign in it, which is what they want, so I’m really unsure what to do feeling pretty stressed car is in Garage right now it’s going to be taken on a good drive plug-in for faults he said he’s also going to check the levels of soot in the DPF
 
I agreed at first but it wasn’t really sad that any other issues aren’t their responsibility so now I haven’t got clutch done as worry that will make them not liable or whether I should get clutch sorted I’m just lost
 
Follow the Citizens Advice Car Problem tool
www.citizensadvice.org.uk

Problem with a used car

Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back.
www.citizensadvice.org.uk www.citizensadvice.org.uk

I suspect if you're over 3 months a rejection is unlikely, and and resolution will be on you to prove the fault existed at time of purchase (e.g. you reported it within the first few weeks of ownership)
 
It was 3 months yesterday the clutch I told them day one but the other issues have arisen since then. Citizen advice said AFTER six months it’s down to me to prove faults was there on car but 3-6 months it’s assumed faults was there at time of ownership ?
 
Also on that link it states the same it’s down to the garage up to 6 months as it’s assumed the faults was there at time of purchase.
 
dawnmids said:
Also on that link it states the same it’s down to the garage up to 6 months as it’s assumed the faults was there at time of purchase.
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Apologies - mixing up my timescales

Full refund applies to a rejection within 30 days. But correct you should still be able to reject up to 6 months, providing they've had opportunity to repair the car.
 
I put in email about all issues and they basically told me they only willing to replace clutch and have basically washed their hands of the car other than that and refuse any repairs help or money back but they are only willing to replace clutch if I agree and put in writing about that I agree any other issues it’s my responsibility and basically loose any legal rights I have
 
Armageus said:
I suspect if you're over 3 months a rejection is unlikely, and and resolution will be on you to prove the fault existed at time of purchase (e.g. you reported it within the first few weeks of ownership)
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Exactly right.

To reject outright, the vehicle has to have a 'significant fault' and you have to tell the dealer within the first 30 days, as soon as you notify them the clock stops and they have to refund you or fix it (its your choice), after 30 days it gets more complex, but less than 6 months, you have to give the dealer one chance to fix it.

In this case the OP has initially given them the option to fix it, (the clutch judder) and has had some work done on warranty, so he's essentially given the garage permission to fix the fault, ergo - forfeiting the right to reject unless they can't fix it.

Honestly @dawnmids having successfully rejected a car before - if you have a non serious fault such as clutch judder, the simple solution would be to agree to let the garage fix it then sell or P/X the car if you're not happy with it, it'll be quicker, cheaper and simpler than trying to reject it.

I'd only ever recommend rejection for serious problems such as engine faults or significant faults (the car is physically inoperable), rejection normally takes many weeks or months and lots of stress and additional costs.

dawnmids said:
I put in email about all issues and they basically told me they only willing to replace clutch and have basically washed their hands of the car other than that and refuse any repairs help or money back but they are only willing to replace clutch if I agree and put in writing about that I agree any other issues it’s my responsibility and basically loose any legal rights I have
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That's quite naughty of them.

When you told them about the issue with the clutch on day 1, did you tell them via email or via phone? (I'm hoping email..)

If you told them day 1 about the clutch, then they have no choice other than to fix it - because you reported the fault inside the first 30 days.

You also shouldn't agree to give away any legal rights here, you complained about the clutch having an issue on day 1 - they have a duty to fix it, the question of trying to sign away any legal rights shouldn't be on the table, they simply need to fix the fault you reported on day 1.
 
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Going to pick car up from a repair garage in a mo as trying to find latest fault of hesitation while driving garage won’t do nothing with car just clutch but if say a serious issue happens I have to pay then it’s a nightmare
 
I don’t expect refund as know
I got no chance as the way car sales place is acting they won’t do it lol but surely issues they should be resolving not just one of them ?
 
Issues are vibration at 1500 revs while driving

Feels like car is pulling back while
Driving like it’s hesitant a lot

Clutch judder and think maybe a oil leak too
 
How soon into the ownership was the clutch judder and engine vibration start happening and did any of these probelms show up on the test drive?

Seek legal advice but surely the OP should be able to get a refund due to them refusing to fix the car unless he signs away his legal rights. They cant fix the issue(s) in good faith and know the cars a lemon and they've been fobbing you off for 3 months...
 
@dawnmids

If you want help, you're going to have to answer some basic questions:

1 - How soon after buying the car, did you report the issues to the dealer?
2 - How did you report them, in writing or verbally?
3 - How did you pay for the car? (cash or finance?) <this is very important>
4 - Have you attempted to have the car repaired by a different garage or dealer?

Need to answers to those 4x questions, to have an idea of what your options are.
 
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