Very impressed with O2

Irish_Tom

Irish_Tom

Irish_Tom

Soldato
Joined
18 Oct 2002
Posts
15,177
Lo all,

I get my Bills on the 13th of every month (today) and on the 13th of November I changed my tariff from 75 minutes and 300texts for £20 to 250 minutes and 100 texts for £25.

Assuming that my new tarrif was in place from the 13th of November (as it's the billing date and the guy I spoke to didn't say otherwise) I've been calling away all month.

To my horror I got my bill today only to see that I was still on the old tariff and had racked up £40 worth of extra calls :eek:

I've just been on the phone to O2 and explained that from my initial call, it wasn't made clear that I would still be on the old tariff for that month. The guy agreed and as a good will gesture he's just cleared the slate! :D

I'm very relieved and obviously very happy. It must be christmas or something.

Panzer
 
i had the same sorta problem with my tariff, i upgraded from a 20 a month to a 35 and was thought to have been upgraded when i was on my old, i kept having these huge phone bills of 80 odd quid for 4 months then i looked online and i was on my old tariff still, the guy i spoke to was very pleasant and phoned me back quickly to say i have been refunded all excess amounts,was very happy as there was no problems at all doing it.
 
o2 Customer Service

I am sure people have great service and maybe i am unlucky but i have yet to come across a company with a worse customer service team than o2!

Quibbles range from totally incorrect Direct Debit info after correct was given to them, no callbacks when requested and that's not even mentioning the fact that you do not get ANYWHERE without talking to the managers.

To give them their due, they have given me line rental on months they screwed up but i would far prefer them not to **** up in the first place, lol!!

Must now go and engage in some o2 retention dept fun and games... Yay!

NO SWEARING - Zefan.
 
i was going to make a new thread but will just tag it on here
i have had probably 90% flawless service from o2, but the other 10% has been so frustrating that it's made me wonder why i've just upgraded with them
my latest revolves around said upgrade
been trying to weigh up what phone for a while knowing my upgrade was coming
rang up on tuesday, had a bit of a chat with the guy because i was still in two minds, ended up going with an xda orbit. on the phone he said, "that's all gone through, your phone will be with you in 1-2 days" at the end of the 2 days i get a text saying "thank you for your upgrade + something about o2 treats" immediately followed by one saying "unfortunately the phone you have ordered is out of stock, it will be in stock on the 21st and with you in 1-2 days from then" ok, i thought, fair enough, they guy placing the order probably doesnt have real time stock check
but i just checked my status on the website and it's still as "out of stock, de-provisioning failed" so i gave the upgrade department a ring, who checked with CS and said "yes, it's out of stock, it's due in on the 28th, and will be with you in 1-2 days from there"

now i was initially very pleased that i'd be getting my new phone this week, and then grateful that i'd be getting it before xmas, and now just peeved that i wont get it until the new year, now if they'd just said that in the first place it would have been fine, but this bloody 1-2 days seems to be said at every opportunity even when it's balderdash
this is the second trying upgrade i've had with o2 at the end of my second 18 month contract. if there had been more than inconvinience caused i'm sure they would have recompensed me, as they have in the past, but grrrr.
 
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