Virgin Broadband slight interruption every few minutes?

Deleted member 77746 · 6 Feb 2023 at 21:24

Let the ping go over an hour without doing anything, you can output it to a file by adding “ > c:\ping_result.txt “ for example.

Do it for your router ip and also google IP. See if it happens when not playing a game and the system is just idle over 30 mins.

You have to try literally everything when these kinds of issues occur with evidence where possible.

RussZS · 6 Feb 2023 at 21:26

Thanks for your help. I’ll do that now.

Deleted member 77746 · 6 Feb 2023 at 21:29

could be a chance it’s something in game, server, large packets etc

Doing this will just back up that it’s not only just in-game. The logs will be clear as day light.

Output two CMD windows to 2 different txt files though so you know which is which.

RussZS · 6 Feb 2023 at 21:31

I did leave it running for about 4 hours previously when the last engineer came, so he could see it (I wasn’t in). One on wifi and one wired. Both dropped at the same time every 6 mins/360seconds.

I’ll leave it running overnight and see if it does it when there’s next to no traffic

Deleted member 77746 · 6 Feb 2023 at 21:49

RussZS said:
I did leave it running for about 4 hours previously when the last engineer came, so he could see it (I wasn’t in). One on wifi and one wired. Both dropped at the same time every 6 mins/360seconds.

I’ll leave it running overnight and see if it does it when there’s next to no traffic

Was this two different devices or just the pc?

RussZS · 6 Feb 2023 at 21:50

Wifi on a laptop and wired to my main pc

I’ve tried two more wifi laptops at the same time and they all drop at the same moment.

The think broadband monitor can’t see the drop and neither can Virgin but it’s enough to freeze warzone for 2-3 seconds

Deleted member 77746 · 6 Feb 2023 at 21:57

Yes need to eliminate it to see if it’s happening only when gaming or when there’s no high traffic.

How many devices are connected to the hub at once?

RussZS · 6 Feb 2023 at 21:59

32 devices connected to the Asus router now but a lot of those are Hue lights

I’ve tried isolating just a wifi laptop etc and it disconnects at the same interval

LuckyBenski · 6 Feb 2023 at 22:10

So just to be clear, you've tried this with _nothing_ on the network except your PC? To rule out any rogue device behaviour in your network?

RussZS · 6 Feb 2023 at 22:19

Yes exactly. Tried just the wifi laptop and just the wired pc. Nothing else was connected. Took the opportunity of the new router to test this out

RussZS · 6 Feb 2023 at 23:24

Is there a way to add a time stamp to the cmd data for each row please?

Webzta · 7 Feb 2023 at 07:35

The superhubs have been notoriously poor for years now, replacing it would be a good start.

the-evaluator · 7 Feb 2023 at 08:37

RussZS said:
Is there a way to add a time stamp to the cmd data for each row please?

Yep, there's several ways you could do it. For example, use PowerShell rather than a command prompt and do this:

Code:

ping.exe -t 8.8.8.8 | Foreach{"{0} - {1}" -f (Get-Date),$_}

Or if you want to output the results to a file:

Code:

ping.exe -t 8.8.8.8 | Foreach{"{0} - {1}" -f (Get-Date),$_} | Out-File .\ping_results.txt

When it's outputting to a file it won't display anything in the PowerShell window and you'll need to press CTRL + C to stop it.