Over the last couple of months I have noticed a marked deterioration in my 8Mb Virgin broadband connection. When it was 2mb I complained and was told that it was BT's fault. BT tested the line and said that it was ok but Virgin refused to accept this. Over the weekend I found things to be unusually slow and on running a speed test I find that I am only getting 37kb/sec.
I am unwilling to pay Virgin to phone the support line at 10p + 25p per min, only to be told that the problem is with the line or with my pc, however all alternative means of communication seem to be down. Customer Care centre is experiencing technical problems and when I try to email customer support I get a message saying that there was an error sending my details - please try later.
I have read of other people's problems with Virgin and the obvious solution is to change ISPs however I have been with Virgin for over 10 years and I do not want to change my email address.
Is there any way to determine who is to blame for the problem, Virgin or BT. I only have the "green frog" modem supplied many years ago by Virgin and cannot get line stats from it.
What would you advise?
Getting angrier by the minute
Duncan
I am unwilling to pay Virgin to phone the support line at 10p + 25p per min, only to be told that the problem is with the line or with my pc, however all alternative means of communication seem to be down. Customer Care centre is experiencing technical problems and when I try to email customer support I get a message saying that there was an error sending my details - please try later.
I have read of other people's problems with Virgin and the obvious solution is to change ISPs however I have been with Virgin for over 10 years and I do not want to change my email address.
Is there any way to determine who is to blame for the problem, Virgin or BT. I only have the "green frog" modem supplied many years ago by Virgin and cannot get line stats from it.
What would you advise?
Getting angrier by the minute
Duncan
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