Virgin Connection Problems

Twentymac

Twentymac

Twentymac

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Joined
2 Oct 2007
Posts
1,595
Location
Birmingham
Right then

Just moved into my new student house in Derby and we've got our internet sorted.

Virgin deal. 20mg with skysports package aswell on the TV.

So far we cant go on these websites :

hotmail.com
showcasecinemas.co.uk

Cant even log in on msn. but can do everything else.

Can anyone help me here with this, its just a ball ache because i have to go on my phone to check emails realy need to get this sorted!
 
do u have a modem and router or the newer router/modem they supply ?

did they not check the connection worked before leaving after the install ?
 
Cant get on argos.co.uk either .

Yeah he checked the connection when he set it up and its was fine. but obviously didnt go to those wbesites.

Yep im confident that its not a problem our end. tryed my new build pc and three of the housemates laptops via wireless and wired.

We have the new Virgin Tv box and supplyed VM Router that connects to the set top box via a white think cable which i think is a coaxial cable right?
 
Pinging www.bbc.net.uk [212.58.246.94] with 32 bytes of data:
Reply from 212.58.246.94: bytes=32 time=15ms TTL=56
Reply from 212.58.246.94: bytes=32 time=18ms TTL=56
Reply from 212.58.246.94: bytes=32 time=15ms TTL=56
Reply from 212.58.246.94: bytes=32 time=21ms TTL=56

Ping statistics for 212.58.246.94:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 21ms, Average = 17ms
 
This is EXACTLY the same as my problem.

Could ping all the sites I had trouble with, but would they load?? NOPE

Go to speedtest.net and check your upload speed, and tell us what it says.

Im shortly thinking of just cancelling the direct debit and telling them to swivel.

What would be likely to happen?
 
Why did you ask me to ping bbc though?

that site works fine for me anyway. and tango i cant ping the sites at all.

speedtest isnt working for me now either, was at home when i did a test before i moved up.
i just start the test but it doesnt do anything. just comes up latency test error

Think i just need to call VM and tell them to send an engineer out
 
Yeah i can get onto the website, but when i start the test it just as an error message come up on the website.

And yeah i can get all the internet access apart from those websites ive listed
 
Did a trace route on bbc.co.uk as an example then hotmail.com just to compare.

Can anyone tell me anything about the data, since i dont really understand it apart from each step is a connection to another location right?

BBC Trace Route



1 7 ms 37 ms 36 ms cpc5-derb13-2-0-gw.8-3.cable.virginmedia.com [21
3.107.104.1]
2 10 ms 11 ms 14 ms leic-core-1a-ge-300-939.network.virginmedia.net
[82.3.36.65]
3 15 ms 11 ms 11 ms leed-bb-1a-as8-0.network.virginmedia.net [213.10
5.172.17]
4 13 ms 11 ms 16 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253
.185.101]
5 14 ms 15 ms 15 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
6 17 ms 15 ms 15 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 18 ms 20 ms 18 ms 212.58.238.153
8 18 ms 15 ms 18 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]





Hotmail Trace Route



1 10 ms 7 ms 8 ms cpc5-derb13-2-0-gw.8-3.cable.virginmedia.com [21
3.107.104.1]
2 9 ms 11 ms 12 ms leic-core-1a-ge-300-940.network.virginmedia.net
[82.3.36.69]
3 13 ms 10 ms 12 ms leed-bb-1a-as8-0.network.virginmedia.net [213.10
5.172.17]
4 18 ms 20 ms 18 ms popl-bb-1b-as1-0.network.virginmedia.net [62.253
.185.238]
5 17 ms 19 ms 20 ms tele-ic-2-as0-0.network.virginmedia.net [62.253.
184.6]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
 
Yep those hops show the route the information takes to go from your PC, through the VM network then out to the web (via various other companies networks). VM like most large ISPs have direct links with some large companies like BBC.

I tried to trace route Hotmail and it doesn't reply either, so not a problem with your connection there. Try some other sites (not all reply to pings).
 
After calling VM they said that they are sending out a new router.
Apparently they have had many complaints of this kind recently and it is the cause of faulty routers ?

I can only hope that this does the trick.
 
It sounds like a DNS issue to be honest. Have you done a traceroute to the sites you can't access? Try setting your DNS servers to the open dns servers.
 
It's unlikely to be a DNS issue. If it were, then the tracert for Hotmail would report that it's unable to resolve the target domain.

Might be a peering issue, but would be affecting others too.
 
yashiro said:
It's a problem local to his exchange or the config in his house. Unless you live next door don't worry about it.
Click to expand...

Not that they have "exchanges" in the same way ADSL does, but if it's a problem on the local segment then that could cover a wide area.
The sentiment is the same though, unless you live near him, don't worry.
 
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