Hey guys, I hope this doesn't turn out to be too much of a long post, so let's just dive into it.
Last June/July we've moved house, we've literally move 10 minutes away from our old house, it's not too far away, so it shouldn't of been that much of a problem, we had started to move stuff into the new house and I gave virgin a call, I basically said to them, "I'm moving house and I want virgin in the new house (obviously) and am I eligible to get it there? He checked and he said YES", so I was like 'great, fantastic' can't wait to move, bigger house, same broadband, all seemed great.
We paid the bill, I was on 50mb + XL phone/channels, so my bill is rather large, it can span from £120 and onwards, anyway, the engineer came the money after we had moved which I was again happy about, looked like we would have been up and running sooner than we had hoped, I was asleep while my mother answered the door, she then comes upstairs to tell me that we are unable to get fibre optics here therefore no tv, and therefore no internet either, this ****ed me off like no other.
Now, two things ****ed me off here:
1. We paid a bill of £160+ a few days prior to this pathetic piece of ****.
2. We were told that our new location is eligible to receive Fibre optic broadband, phone and so on.
So we had to change providers and go with 'Sky', terrible ****ing switch, so as opposed to being on 50mb down and 5mb up, we are now on 3mb down / 1mb up, to some this may not be a big deal, but i'm a heavy downloader, heavy gamer and a streamer (was a streamer) and i cannot do most of that now, downloads take forever, gaming is annoying as there's not only me who uses the intenet here.
Now granted that this did happen over a year ago, nothing has changed in regards to 'virgin', they have not upgraded their service, no new plans for increased fibre optic areas have been mentioned in any news i've read, i went onto their website to ask them a question, I asked them, "Are fibre optics going to be available in my area, (post code here)" and they couldn't even answer me, it's pathetic the level service that these guys give.
I am over reacting a little bit, i must admit, but it wasn't all bad, i was at Uni from sept-june and the internet there is 20mb/2mb down, so that's not bad, but to come home to this horrible internet, it's just daunting.
Another thing or twothat had my mind absolutely boggled was the following:
I've got a friend that lives literally 5 minutes away from myself, he lives behind my, where there is a small bridge and fields, he is able to get virgin also, so this makes no sense.
The other thing is that my previous address, it's down back roads, so for example, to get there, you turn left off a main road, go straight on, turn left again, go around the corner and left again.
My new house IS RIGHT NEXT TO a main road, it just boggles my mind.
Sorry for the rant but, has anyone else had problems like this?
bad service? promises of things that have never came and so on?
Last June/July we've moved house, we've literally move 10 minutes away from our old house, it's not too far away, so it shouldn't of been that much of a problem, we had started to move stuff into the new house and I gave virgin a call, I basically said to them, "I'm moving house and I want virgin in the new house (obviously) and am I eligible to get it there? He checked and he said YES", so I was like 'great, fantastic' can't wait to move, bigger house, same broadband, all seemed great.
We paid the bill, I was on 50mb + XL phone/channels, so my bill is rather large, it can span from £120 and onwards, anyway, the engineer came the money after we had moved which I was again happy about, looked like we would have been up and running sooner than we had hoped, I was asleep while my mother answered the door, she then comes upstairs to tell me that we are unable to get fibre optics here therefore no tv, and therefore no internet either, this ****ed me off like no other.
Now, two things ****ed me off here:
1. We paid a bill of £160+ a few days prior to this pathetic piece of ****.
2. We were told that our new location is eligible to receive Fibre optic broadband, phone and so on.
So we had to change providers and go with 'Sky', terrible ****ing switch, so as opposed to being on 50mb down and 5mb up, we are now on 3mb down / 1mb up, to some this may not be a big deal, but i'm a heavy downloader, heavy gamer and a streamer (was a streamer) and i cannot do most of that now, downloads take forever, gaming is annoying as there's not only me who uses the intenet here.
Now granted that this did happen over a year ago, nothing has changed in regards to 'virgin', they have not upgraded their service, no new plans for increased fibre optic areas have been mentioned in any news i've read, i went onto their website to ask them a question, I asked them, "Are fibre optics going to be available in my area, (post code here)" and they couldn't even answer me, it's pathetic the level service that these guys give.
I am over reacting a little bit, i must admit, but it wasn't all bad, i was at Uni from sept-june and the internet there is 20mb/2mb down, so that's not bad, but to come home to this horrible internet, it's just daunting.
Another thing or twothat had my mind absolutely boggled was the following:
I've got a friend that lives literally 5 minutes away from myself, he lives behind my, where there is a small bridge and fields, he is able to get virgin also, so this makes no sense.
The other thing is that my previous address, it's down back roads, so for example, to get there, you turn left off a main road, go straight on, turn left again, go around the corner and left again.
My new house IS RIGHT NEXT TO a main road, it just boggles my mind.
Sorry for the rant but, has anyone else had problems like this?
bad service? promises of things that have never came and so on?
