Virgin Media are rubbish...

I'm on 10MB in Sheffield (ex Blueyonder), get 1.2mb/s down, Love it. Had a small period of almost unusably slow service for most of a day a couple of weeks ago, but they got it fixed (was a postcode sized issue)
Having to manage your traffic is a bit of a pain, sucks having to wait to start steam going until 10pm if you buy something new, rather than being able to play it the same day you buy it.

I have had the problem mentioned above before, tried lots of things, cancelling torrents, rebooting modem etc.
Try disconnecting the modem and TV cable box, and leaving them both unpowered for a good 15 mins, then Connect directly to the modem (make sure you have a firewall up) and see how speeds are. If they are still crap it's likely the same issue i had and a problem on their network which will resolve itself soon.

Try going to 192.168.100.1 and see what your signal stats are like.
 
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Tech support is stupid. Stupid indians reading off a piece of paper and offer NO KNOWLEDGE WHAT SO EVER.

"can you go on google.com?"
"yes.."
"download a big file, this will cause your internet to be slow"
"erm... im phoning because my internet is slow, not what make it slow"
"your stats seem fine, if its still bad phone anytime 24/7 goodbye"

We can hit 300k a second downspeed, on a 20meg line. Yey. Also disconnects every day now at least
 
i dont trust speedtest.net i once had a bunch of dodgy results for a week all like this one, even though my modem was capped at 20mbit so it should be impossible for these speeds.
286238900.png
 
Agreed with arknor really speed test is a bad way of testing, 99% of the time when i run one i get 6-7 meg, but when i dl something i get my full dl speed of 2.33mbs.
 
Admiral Huddy said:
I've been with cable 8 years + and I recall only one or two downtime and none since they have been Virgin.
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Same here.
My only problem was a faulty modem which they changed immediately.
All my downloading is done during the night or day so I don't give a stuff about traffic management in the evening.
 
I'd check at different times of the day and see if that makes a difference.

I used to live in a student area and had all sorts of problems during peak times with slow connections.

If your in a peak oversubscribed area there's not really a lot you can do.

You could have a look the virgin support newsgroups and see if other people in your area have similar problems.

It's also worth ringing up and having a moan that your not getting the full service I got a discout of 20 odd quid off each monthly bill.
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I have checked all times of the day over the last few, from lunchtime to now to peak time to te middle of the night, it only changes slightly and is ever above 1Mbps. Ringing up Virgin is something we are going to do, just it seems stupidly expensive to do.

I'm assuming you've rebooted the modem? If not, unplug for 5-10 minutes and reconnect. Might pay to check the modems config page, just type the modems IP into a browser, there's a few pages to check including a log.

Try cutting everything else out, connect the modem via the supplied network cable directly to a Pc, reboot the modem and then test.

If that doesn't work give Virgin Tech Support a call, it's possible the modem is nackered. Did you have it upgraded before the move to 20meg?

Also what operating system are you using? XP can have problems and need a TCP patch, Vista should be ok though.
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Yep rebooted the modem and the router, i'll try rebooting the modem and tv box in a bit, when i tried connecting directly to the modem it couldn't connect for some reason but i'll try again in a bit too.

Yeah the modem is brand new and came with the new connection a month ago. Both my computers are Vista (ultimate and Business), others are XP.

Try going to 192.168.100.1 and see what your signal stats are like.
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Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -13.3 dBmV
Downstream SNR : 30.5 dB

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 41000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 4

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
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Ok?:confused:

arknor said:
i dont trust speedtest.net i once had a bunch of dodgy results for a week all like this one, even though my modem was capped at 20mbit so it should be impossible for these speeds.
286238900.png
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Jabbs said:
Agreed with arknor really speed test is a bad way of testing, 99% of the time when i run one i get 6-7 meg, but when i dl something i get my full dl speed of 2.33mbs.
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As mentioned before I just used them as an example of the problem, they correlate with any download speeds I and the others get when downloading.:)

doozer said:
The newsgroup support usually are a bit more clued up and free.
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Thanks, i'll try that.
 
Amp, when you go to connect a different device to the modem you need to power down the modem, disconnect it, power it up then connect it to the other device (which may need rebooting, or at the very least to have it's IP renewed with automatic settings).
 
*sigh*

Downloading the latest wow patch, 700mb~ish.

I am on 20mb, as soon as I start downloading I get 100KB/s from the torrent. This is even halfway through.

If I speed test this it comes out at 2500kbps, I disconnect from torrent and get 19000kpbs.

Surely 100KB/s doesn't affect it this much? Didn't used to. Surely the fact of 3 strikes and your out rule should stop pirates. Why the heavy traffic shaping! I'll be using your network at high speed for a shorter period of time anyhow as its only 700mb, not gigs of data and FFS its 1:30am.

:(
 
If you are using blizzard downloader for the latest patch, that would explain why it is only going at 100KB/s. The blizzard downloader will max out your upload, which will sevearly limit your download of the patch. Either use a proper client instead of the blizzard one, or use a program to force a limit on your upload, that will improve your download speed for the patch.
 
im pretty sure you can disable uploading in the blizzard downloader, i could ages ago when i tried a demo.

@ amp24, those power levels look a bit off compared to mine and i have never seen my downstream power level in the minus range. get in touch with support via the groups and get them to check your line.
 
Had 20mb installed yesterday currently I'd say the average speed is 10mb sec am currently at 6mb sec haven't downloaded anything so it cant be caps.

At this rate am definitely downgrading to 10mb sec as I haven't once touched or gone anywhere near 20.

I am convinced this is an example of VM ubr over subscription
I think there's probably 20 of us on a 100mb.
 
A lot depends on where you are downloading from. I hardly ever got full 20 meg downloads from any websites.

Yet everytime I would get full 20meg downloads from newsgroups.
 
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