Virgin Media Discussion Thread

So it seems it isn't just my connection dropping. Loads of people in my area have been on Facebook complaining that there's has gone down as well.
It has been down twice more since my last post.

I assume there is a problem with some equipment somewhere, is there a way to approach VM to look into that?
 
MassiveJim said:
So it seems it isn't just my connection dropping. Loads of people in my area have been on Facebook complaining that there's has gone down as well.
It has been down twice more since my last post.

I assume there is a problem with some equipment somewhere, is there a way to approach VM to look into that?
Click to expand...
Posting on their forums is the best bet.
 
Just coming back to report - I jumped ship from Virgin in the end.

Just been connected this morning from BeFibre for £30/month, 900 up and down for 12 months.

Getting a good SpeedTest result so far, fingers crossed they stay consistent. I used the OneTouch Switch service, and all I ended up hearing from Virgin was a "Sorry you're leaving, why not call to see if we can solve your issues and you can stay with us" text. Maybe in the next 24 hours or so I'll hear from them again. Maybe I won't XD
 
Pyr0m@nI@]{ said:
No full symmetrical fibre available in this area from any providers
Click to expand...
Virgin offer full symmetric broadband in my area. I ordered 2GB each way but cancelled the order after calling them to amend a mistake they made - put the Direct Debit in the wrong name (lol). I played ping pong on their telephone system and found it basically impossible to speak to a human - even the online chat button was disabled! I can't deal with a company who cannot do customer services properly - no way on earth I'm getting locked in to an 18 month deal if they can't at least pickup the phone. A quick look at trust pilot reveals the true horror show that is VM. I'll stick with my ~900MB BT Fibre connection for now.
 
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