Virgin Media Discussion Thread

XGS-PON is now live! Just over 8 weeks from install in the street to order ready. That was impressive. There was no suitable ducting in these streets at all and they all had to be laid fresh.

I have placed my order for the Gig1 package as of yesterday. Gig2 is available as it's XGS-PON, but it's a ridiculous cost over 1Gb. I also only have one device with a 2.5Gb NIC... 1Gb seemed logical. After browsing around, I found MSE offering the best referral sign up - Gig1 for £37.99 and a £115 credit. Total cost over the 24 month contract is £900. Not bad. Gig1 was the least cost for each Mb and I'm all about price/performance ratios nowadays. I'm currently on FTTC with Vodafone getting an amazing 51Mb for £22.

In terms of setup: the fibre cable needs to be installed from the road to my property first, then installed into my comms cupboard. I just ran cat6 through this house and am rather pleased that I did so! The install is booked for 21 Oct, with them coming to dig up the garden, etc. 2 weeks before the appointment. I'll keep everyone posted as things progress.

As a side query: does anyone know if the 5x router has a passthrough/modem mode, or is it basic?
 
aaronyuri said:
XGS-PON is now live! Just over 8 weeks from install in the street to order ready. That was impressive. There was no suitable ducting in these streets at all and they all had to be laid fresh.

I have placed my order for the Gig1 package as of yesterday. Gig2 is available as it's XGS-PON, but it's a ridiculous cost over 1Gb. I also only have one device with a 2.5Gb NIC... 1Gb seemed logical. After browsing around, I found MSE offering the best referral sign up - Gig1 for £37.99 and a £115 credit. Total cost over the 24 month contract is £900. Not bad. Gig1 was the least cost for each Mb and I'm all about price/performance ratios nowadays. I'm currently on FTTC with Vodafone getting an amazing 51Mb for £22.

In terms of setup: the fibre cable needs to be installed from the road to my property first, then installed into my comms cupboard. I just ran cat6 through this house and am rather pleased that I did so! The install is booked for 21 Oct, with them coming to dig up the garden, etc. 2 weeks before the appointment. I'll keep everyone posted as things progress.

As a side query: does anyone know if the 5x router has a passthrough/modem mode, or is it basic?
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That math ain’t mathing. £37.99/m for 24 months is £911.76, knock the £115 off and it’s £796.76 after cash-back. Now that assumes a 30 day/ monthly billing cycle, historically VM ran 28 days, which let them bill you 13 times a year, but I would imagine that has probably changed by now.
 
Avalon said:
That math ain’t mathing. £37.99/m for 24 months is £911.76, knock the £115 off and it’s £796.76 after cash-back. Now that assumes a 30 day/ monthly billing cycle, historically VM ran 28 days, which let them bill you 13 times a year, but I would imagine that has probably changed by now.
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Your calculation does not account for the price increases in April 2026 and April 2027 over the life of the contract. Mine does. Thank you for your contribution.
 
brightside229 said:
need to put in my 30 days notice tomorrow, last time i did it online and they just straight up gave me a fantastic deal, hoping for the same this time, but highly doubtful.
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Hope they don't just cut your internet off the next day like they did for me haha. I think I must have upset them, haven't had any of the retentions calls or anything.
 
Does anyone know how I can access and reset my email password?

It appears that, post-merger, I have to set up a VM O2 ID account and password which I've done and I can use that to login to my account and access email via the web so that's fine.

However, for accessing email on my phone and other devices via IMAP/SMTP, I have to use my blueyonder email address together with a separate password.

It seems that this account/password is literally nowhere to be found on the VM website any more so there's no way I can find it and change it at all!

Anyone have any ideas?

EDIT: Never mind, I found it.
 
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Throrik said:
Hope they don't just cut your internet off the next day like they did for me haha. I think I must have upset them, haven't had any of the retentions calls or anything.
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they offered me £36 a month for gig1 which isnt terrible, but asked them to put in my 30 days notice anyway. Currently paying £31 a month for same thing.
 
i really dont understand what the point of a 24month contract is when they are allowed to increase the price. It should just be 12months if they want to increase the price every year during contract. Im Sure before covid i had not even heard of such a practice :<
 
I asked them if they could renew me onto a monthly rolling contract, or one that has a shorter duration than 24 months but no dice :(

If my contract ends on 09 Jan the earliest I can cancel is 09 December, right?
 
brightside229 said:
i really dont understand what the point of a 24month contract is when they are allowed to increase the price. It should just be 12months if they want to increase the price every year during contract. Im Sure before covid i had not even heard of such a practice :<
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Yeah it's annoying most of them are at it now before you had 30 days to cancel when the price increase hit during contract and they would wipe out the increase to keep you now you have to agree to the price increase when signing contract

Also if you join just before April you'll get worse deal if join just after April price increase you'll get full year of no increase just doesn't seem fair
 
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others are "building" in my area but for now, probabably a year, I am stuck with virgin so i am still hoping they call me and offer something a little better than £36 a month, im already paying nearly £10 for 02 sim on top of that too for volt which is also out of contact.
 
At this rate I'll be out of contract before they even supply service at my new address :) The outside work was supposed to have been completed on the 8th of October but that hasn't happened which means the booked slot for the 18th is highly unlikely to go ahead too.

I know it's not Virgin's fault as such because that part of the work is down to a 3rd party, but now they're telling me that the 3rd party hasn't even picked the job up yet. I understand that their hands are tied but I hate constantly being in limbo - almost 2 and a half months after they told me I'd get service at the new address with still no indication of when or even if it will even happen at all is absolutely ridiculous. Not really sure where I can go from here but phoning them up to chase up isn't having any effect. Might have to try to bring up getting the contract cancelled again.

Phemo said:
Was meant to be getting my services moved and installed to my new house on August 6th and it got moved to the 30th, as I posted a few days ago. They've only today hit me with a new install date of October 18th which is insane - 73 days later than they originally told me. As of now they should owe me about £150 in compensation and if they do go ahead with October 18th it'll be about £455. Insane. I'd rather they just told me they can't deliver a service to my address than fob me off with this madness.
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MartinPrince said:
What package are you currently on?
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I have all the things, Gig1 fibre, Sky sports, TNT sports, cinema, netflix, UHD, phone, multiroom etc, think it is maxxed bar some foreign stuff :D

My deal below from before

VM2.png


They offered decent price on it to be fair just now same but without TNT but it was £97, so a sizeable increase percentage wise for me but if I am paying that much I am going to have a go on the Youfibre 2Gb package with Sky, it won't be as good a total package but should be good enough.
 
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brightside229 said:
i really dont understand what the point of a 24month contract is when they are allowed to increase the price. It should just be 12months if they want to increase the price every year during contract. Im Sure before covid i had not even heard of such a practice :<
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It's utter ********. EE started pulling this crap rising prices with CPI + x% years ago and then everyone else got onboard. Ofcom banned mid-contract rises with inflation early this year, but didn't outright ban mid-contract price rises. They absolutely should've banned the **** out of it. It's such a ****** practice because now every man and his dog is doing it and the only loser is the consumer.
 
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