Virgin Media Discussion Thread

platypus said:
Done, a painless 3 minute job :).

An Engineer is coming out next saturday despite my best efforts to reassure the customer retensions team that everything was ok. Still, getting the 100Mb for £29.75/month, without a contract, so can't really complain.

If my clamshell modem/ddwrt 615 can handle even only ~75-80Mb I'll be happy with that.

Wireless performance is only an issue upstairs, because we live in a Victorian house with stupidly thick walls/ceilings. I'm happy to look at a new router if you can suggest one that can happily go through two foot (in places!) thick walls.
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im not a router expert, but i assume you could get around this by using wireless extenders, home plugs, etc. or maybe even one of these new fancy routers with all the bells and whistles.



Ai Radar Optimized and Reliable Wireless Coverage
Five internal antennas built inside of the RT-N56U are tasked to provide the best stable wireless signal to users. ASUS Ai Radar‘s unique design increases wireless signal coverage and quality without consuming additional power. This technology simply adapts beam patterns to local conditions to enable higher-gain directional signal emulation. Ai Radar shapes signals to offer the strongest possible output, transforming what may be a weak omnidirectional signal to a stronger unidirectional one, improving throughput at same time.


http://uk.asus.com/Networks/Wireless_Routers/RTN56U/

i dont know if all that is marketing hype, but apparently these routers are the bees knees, but they cost a fortune also.

homeplugs and extenders, etc may be a better option depending on what your using it for.

but i tried using homeplugs in a large home and they never worked, top of the range ones too.
 
Aye I've tried homeplugs before, they just didn't work in my house (not sure why because a lot of it has been rewired).

Any good guides as to how I can stick in an extender? I've got an old wireless netgear adsl router which would be great if I could add it to my network in repeater mode, but I've never had any luck getting it to work.
 
Psycho Sonny said:
im not a router expert, but i assume you could get around this by using wireless extenders, home plugs, etc. or maybe even one of these new fancy routers with all the bells and whistles.



Ai Radar Optimized and Reliable Wireless Coverage
Five internal antennas built inside of the RT-N56U are tasked to provide the best stable wireless signal to users. ASUS Ai Radar‘s unique design increases wireless signal coverage and quality without consuming additional power. This technology simply adapts beam patterns to local conditions to enable higher-gain directional signal emulation. Ai Radar shapes signals to offer the strongest possible output, transforming what may be a weak omnidirectional signal to a stronger unidirectional one, improving throughput at same time.


http://uk.asus.com/Networks/Wireless_Routers/RTN56U/

i dont know if all that is marketing hype, but apparently these routers are the bees knees, but they cost a fortune also.

homeplugs and extenders, etc may be a better option depending on what your using it for.

but i tried using homeplugs in a large home and they never worked, top of the range ones too.
Click to expand...

This is what I did and can happily say I get superb reception all over my Victorian semi. With my superhub the wireless was useless, I could barely get signal in the next room and that would die when the microwave was on!. With the 56U I can now get wireless at the far end of my garden (70+ foot long) with the router sat at the opposite end of the house.
Below is a screen grab of the wireless level coming out the ASUS (mines the big one in yellow), this is taken in the same room as the router but for reference my superhub in same test averaged around -70dBm

wifiz.png
 
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thebandit said:
This is what I did and can happily say I get superb reception all over my Victorian semi.
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I'll try extending my network with my spare router as an AP first, rather than spending £100 on a new router :p!

Any reason why two separate brand Routers should have problems, one extending the other?
 
If you're trying to repeat the signal which is weak anyway, then the router isn't going to be much better at doing the same thing.

Extending as an AP would be the easiest and more reliable option in your instance I feel :)
 
Yep, ahead of you on that step :p.

Have setup a reserved IP address ready for the new router, just need to plug it in and test when I get home!
 
I don't know how I am going to wait up to 7 more months until my area gets 120Mb! At least by then it will be 120Mb though I guess, not 100 then 120.

There's only so much you can do with just 6MB/sec :p
 
CaptainRAVE said:
What on earth is up with VM at the moment. For the last two weeks it has been SO slow in the evenings. Hmm...
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Same for me and a mate both living in the Birmingham area.

562885_10150665430109854_516464853_8884724_129590121_n.jpg


When I phoned them he gave me a brief answer and said "It should be fixed within four days" and I moaned and he said that they'll credit our account £10. Might be worth moaning as well, save yourself a tenner :)
 
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Im not on 50mb, im on 30mb, my BB speed has been faultless in over 12 months with VM until tonight.

My speeds are so slow and i have high pings, not sure if this is related to the 50MB issues.
 
I'm in the south west and I have the same issues - its slightly different to normal congestion from what I can tell, so its possibly a fault on the core network.
 
kmufc77 said:
Im not on 50mb, im on 30mb, my BB speed has been faultless in over 12 months with VM until tonight.

My speeds are so slow and i have high pings, not sure if this is related to the 50MB issues.
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10 and 20mbit are usually on their own docsis 1.1+ set of modulation thingamabobs (whatever the right word is) 30 50 and 100mbit are all on docsis 3.x so whatever is wrong is going to be bad for all those products.

So with that in mind if some douchebag rep tries to tell you to upgrade to fix the problems call him out on it.

If you notice any slowdowns, particularly obvious during games, set up a Think broadband monitor and let it run for a few days, you will get a good enough picture after a few hours.

Then go to their stupid Official forums and follow the guide post on how to complain about the issue. Post some screen shots, paste some modem data and wait a few days for a reply....You usually get fobbed off at this stage with an open fault ticket ref number or told that the issues isnt a problem by their standards, which is the ultimate 2 fingered salute... So depending on that you move to speaking to real Indians or Scottish people.

Then call 151 CS and ask for a high discount cos your line is crap until they fix it.. Or option 2 if available get FTTC or ADSL and come back to VM in a 6 months when they finally decide to fix it.
 
I've had issues the past 2 weeks as well. Completely fine during the day, but around 6-8pm the speed goes down to around 5-8MB. Doesn't feel like congestion because the drop is so consistant in timing and by the amount it drops. and I've .ever had congestion problems before, so its odd that its happened all of a sudden.

Could be something to do with the speed upgrade? Not sure.
 
marc69 said:
Same for me and a mate both living in the Birmingham area.

562885_10150665430109854_516464853_8884724_129590121_n.jpg


When I phoned them he gave me a brief answer and said "It should be fixed within four days" and I moaned and he said that they'll credit our account £10. Might be worth moaning as well, save yourself a tenner :)
Click to expand...

And me. I have had a lot of disconnections. 10 meg here. Must be the upgrade.
 
So I've had loads of chew with Virgin over the last 5 months. They finally fixed the fault a few weeks ago and it's been fine.

Seems it's back.

XSUo8.png


Cancelling Virgin asap and getting Sky + BT Infinity installed.
 
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