Virgin Media Discussion Thread
- Thread starter macca40
- Start date
On the 350Mbps package, in case that's a factor.
Soldato
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- 25 Mar 2003
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- 5,778
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- Birmingham
I'm on 100Mbps and I'm on 9.1.116.608.
Today has been first day in months I've had issues, this afternoon internet was off for a hour hub constantly rebooting then started working again, lasted 4 hours and it's gone again now. Rang VM and surprise surprise they can't find any faults and have booked to send an engineer out on Monday, potentially without stable and working net for 4 days now.
welcome to my world for the last six months. This is almost a repeat of what happens to my constantly. No internet for many hours, constantly cutting out, hub resets 300 a day and when i ring virgin their response is always no fault detected on our system but we will send out a engineer about as useful as a chocolate teapot and they don't do nothing. I have had more engineers at my property than most probably Virgin Airways has servicing their fleet of trans Atlantic planes.
They are going to replace my line which I don't believe is really the cause of my issues simply because of the timing of the cut off which seem to be mainly in the evenings to early hours of the morning. I explain to them it must be something else, maybe high utilisation but nope they don't see it on their system. I tell them whatever is happening is from your end and your are doing it deliberately.
a useless company that just good at taking money and sending out engineers lol
I am gong to write a big complaint letter to the link provided above to the CEO office and also the CISAS. Not because i dont have internet most of the time, but because virgin staff LIE ALL THE TIME and they do it knowing that most people have little understanding of internet. A very bad company and dishonest company and to get anything done requires hours upon hours of complaining with their call centres abroad.
Its obvious they are over subscrived, taking on too many customers than their network can handle and also likely old infrastructure in many areas. Basically expanding too fast, even one engineer told me this.
Still had problems last night, yesterday VM got in touch saying they've postponed my engineer visit as they are fixing something in the area that is causing my service issue, I think it's something to do with the cab especially in this heat, once it gets cooler in a evening it seems to come back on and be stable at near max speed.
Thinking of coming back to this at the weekend. I tried power lines but they didn’t work great. Theoretically can I pull the cable running into the side of my house and then just route it up the front of the house instead?
In this, Orange is cable to street. Green is current cable and Yellow is what I am intending. So it’s currently running round the side of my house then through the wall to the back to the living room at the rear of the house.
Hmm yes you could do that although I'm not sure if technically it is 'your' cable to move but I don't see a problem. They will come out and do this for you but it'll cost a bit (£99 I think - probably cheaper to just add a TV package and have them install it in the room you want then get them to switch the devices over).
Also wouldn't it need reterminating at the new point which results in them charging you either way?
Mine is still being a pain in the evenings, wasn't too bad last night apart from 30 minute blip, supposed to be fixed by 16:00 today but I some how doubt it as I've still not had a text.
Mine is still being a pain in the evenings, wasn't too bad last night apart from 30 minute blip, supposed to be fixed by 16:00 today but I some how doubt it as I've still not had a text.
Soldato
- Joined
- 4 Feb 2003
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- 6,141
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- Birmingham
Officially you can't touch the cable, if you need it moved it has to be moved by them. Unofficially loads of people move them but you have to take care not to **** it up and introduce noise into the local node because if you do they become extremely shirty with you. Another option is if you see a VM van in the area see if the tech will do a cash in hand job, I know two people who have had cables moved this way. I myself moved my own but took great care in doing so and made sure I purchased all VM matched fittings.
Thinking of coming back to this at the weekend. I tried power lines but they didn’t work great. Theoretically can I pull the cable running into the side of my house and then just route it up the front of the house instead?
In this, Orange is cable to street. Green is current cable and Yellow is what I am intending. So it’s currently running round the side of my house then through the wall to the back to the living room at the rear of the house.
i moved mine i chucked the 4 meter length of cable that was there and replaced it with a 10 meter length, had no issues. got the cable off Amazon already came terminated with the right fittings. from what i have read on the official forums along as your not moving it a massive amount you'll be fine.from the diagram looks like not a great deal of difference in the cable length.
but will you be tampering with box outside ? my cable ran from the white box inside the property so it was just a screw in job using a f connector
edit :skipped the bit about you reusing the cable should work fine, might struggle to get the existing cable back out though the wall with the metal fitting on the end they are compressed on with some special too impossible to pull off.
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How would you introduce noise to the local node? We've got that fault currently in our area that engineers have to fix but they claim no house visit is required.
Soldato
- Joined
- 4 Feb 2003
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- 6,141
- Location
- Birmingham
A botched termination of the coax or it being damaged in relocating it, also using incorrect speced cable if you are doing you're own run. Noise you inject into the local area can affect all other users on that box. Noise can also occur from damaged/degrading cable in the infrastructure of your local area which sounds like what you may be suffering.
All the stuff on our estate is 2 years old if that since it went in, unless someone's caught a cable when having fencing put in.
Fix was supposed to be today but in true VM fashion it's been pushed back to the 16th now which will have been 2 weeks of on and off internet, it 'may' get fixed sooner according to Tech Support but I doubt it.
Fix was supposed to be today but in true VM fashion it's been pushed back to the 16th now which will have been 2 weeks of on and off internet, it 'may' get fixed sooner according to Tech Support but I doubt it.
Still having issues with net granted not as much as previous days but the last two nights it's gone off around 21:30 , Monday can't come quick enough sick of other people in house moaning at me about internet even though I can't do anything about it.