Virgin Media Discussion Thread

Placed an order last week for broadband but already starting to regret it.

I live in an area where around 6-8months ago Virgin dug up all the roads etc and put the terminal boxes outside of every house including mine.

A week ago I placed an order for Vivid 350 broadband after checking my postcode and house number and got an installation date of 1st August and yesterday we even had 3 guys come and connect the cable from the terminal on the pavement up to the house.

This afternoon however I get a voicemail and email stating they need to push the installation date back 6-8 weeks due to needing permission from the local authority. I have called the installation team back but can't seem to get a proper answer to why this is, just that I won't be charged until the install has taken place as well as a £5 a month discount once completed.

Anyone else experienced this? I find it odd that the engineers came out yesterday to run the cable to the house if this was the case. Also around 5 months ago after they finished the work on the roads a salesman was going door to door for new customers, why would he be doing that if there was issues such as this?
 
What kind of price are you all paying? Virgin seem to be the only fibre to our place and wanting to get 200mbps, looking at £34 plus the BS £20 start up. I really wanted to get sports in the bundle to but its just so expensive!

Successfully managed to haggle price? my current offer for player 200 is 34 with a £50 credit or 3 months free sky sports.

200 mix is 45 with 16 bottles of wine or 100 credit but the extra 11 gets me nothing but a load of crap channels then the fully loaded 200 is 55! thats 20 more for a few sports channels and a load of crap.
 
Latest contract signed for - paying £54/pm for:
  • 100Mbps BB
  • Mix TV
  • Talk More Anytime (highest phone package excluding international calls, since the next best package only includes an extra of allowing reduced cost international calls.)

I got the upgrade from 70Mbps to 100Mbps... Also the contract expires in December 2019, so that's an 18 month contract but 12 months minimum VM have stated.
 
Anyone know how accurate the Virgin Media fix estimates are?

I've already had 2 texts saying they've fixed my issue despite the fix time being listed as 22:50 (it's not fixed yet).
 
Creedmoor said:
Placed an order last week for broadband but already starting to regret it.

I live in an area where around 6-8months ago Virgin dug up all the roads etc and put the terminal boxes outside of every house including mine.

A week ago I placed an order for Vivid 350 broadband after checking my postcode and house number and got an installation date of 1st August and yesterday we even had 3 guys come and connect the cable from the terminal on the pavement up to the house.

This afternoon however I get a voicemail and email stating they need to push the installation date back 6-8 weeks due to needing permission from the local authority. I have called the installation team back but can't seem to get a proper answer to why this is, just that I won't be charged until the install has taken place as well as a £5 a month discount once completed.

Anyone else experienced this? I find it odd that the engineers came out yesterday to run the cable to the house if this was the case. Also around 5 months ago after they finished the work on the roads a salesman was going door to door for new customers, why would he be doing that if there was issues such as this?
Click to expand...

Did they only bring the cable upto your property or have the drilled through and fit the port inside if they've done the indoor work ask VM to send you a HUB and you'll do the self install.
 
Glanza said:
Did they only bring the cable upto your property or have the drilled through and fit the port inside if they've done the indoor work ask VM to send you a HUB and you'll do the self install.
Click to expand...

Just the cable from outside the house to the black terminal box, nothing internal. I have since noticed a circle and markings sprayed out in the road in the close which I'm assuming is related.
 
Anyone savvy with Virgin Media deals in the past?

I see they have the double internet speed deal on at the moment, that ends 31/07 - I need to organise my TV/Net/Phone bundle this week - Unsure if I should take them up on the bundles they offer now, or should I wait until after to see if they offer anything after 31/07?

Also, is there any point in calling VM on the phone to get a better deal, or are the internet deals the best deals? I’m a new customer.
 
Hey everyone,

Does anyone have a problem with the Superhub 2ac where after a week or two (sometimes 3 weeks) the 2.4GHz wireless network locks up and won't allow anyone to connect to it - until the hub has been power cycled and restarted? However when this happens I can still connect to the 5GHz wireless network regardless of restarting the hub or not. I'm a little overly confused about this. :/
 
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Speed and connection been fine for the last week, VM finally text me last night saying they've fixed the area fault after a month of me first raising it.
 
Recently switched from BT to Virgin last month, about three weeks into the month my ping speed on various PC games has been awful. From about tolerable, to almost unplayable in multiplayer games.

My FPS stays above 30 but the ping speed is awful.

Have I been conned into a service that they throttle after you use so much of an 'allowance'. I was paying slightly more each month with BT but I never had any issues like this.
 
This probably belongs in the network and internet connectivity section however have you contacted Virgins customer service about your problem and asked whether they are throttling your connection?

I have been with Virgin since they started and did have issues with throttling at one point but that was resolved a few years back after they upgraded their infrastructure. It's possible that your area has not had the upgrade but again you would need to check with Virgin.
 
Virgin only kick in connection throttling when upload limits have been passed on packages below Vivid 350 and the old Gamer 200. There is no download limit to be breached anymore that cause them to throttle.

What connection speed are you contracted for? What firmware is your SH3 running? Prior to the 603 and 608 firmwares that are initially being rolled out to Vivid 350 customers and only very slowly to customers on other speeds the Puma chipset in the SH3 has a very well known and documented hardware bug that causes massive ping latencies and high jitter as the chipset is overwhelmed during packet processing by a high priority maintenance task that hogs the processor.

Get yourself over to think broadband and set up a Broadband Quality Monitor

https://www.thinkbroadband.com/broadband/monitoring/quality

These were mine before and after the firmware change to the "fixed" one after I upgraded to Vivid 350 (ignore the description in the title of each monitor image that was the date I set the monitor up)


Old firmware on Vivid 200

4d1d883010b1d049989a193742c98960d75d9641-03-06-2018.png


603 firmware on Vivid 350

15e4ae5b9242c50161f3b2b1b821f734a0c20574-13-06-2018.png



The other possibility is you have high contention in your area, the BQM will also show if this is the case.
 
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