Virgin Media Drops

Orm · 14 Mar 2007 at 00:39

Anybody else on VM experiencing internet drops every few minutes?

I'm on the 10mb package and this has been going on for the last week or so.

Comes back up within 10-15 seconds but is enough to disc me from MSN/online games etc.

I've tried through my router - Linksys BEFSR41 and directly through the NTL 250 modem with no change.

I'm in the Stoke area.

blighter · 14 Mar 2007 at 00:40

Orm said:
Anybody else on VM experiencing internet drops every few minutes?

I'm on the 10mb package and this has been going on for the last week or so.

Comes back up within 10-15 seconds but is enough to disc me from MSN/online games etc.

I've tried through my router - Linksys BEFSR41 and directly through the NTL 250 modem with no change.

i know you most likely have tried this before asking but when did you last reboot your modem by removing the power cord?

Orm · 14 Mar 2007 at 00:44

Around 30 minutes ago

blighter · 14 Mar 2007 at 00:46

http://status2.virginmedia.com/vmstatus/summary.do?category=portal&app=status

anything with regards to you on there?

mr.sly · 14 Mar 2007 at 00:47

I've had problems with Virgin Media (Blueyonder) for weeks now. Speeds get capped after 15 minutes downloading a file, at first it was just between 6PM and 12PM now it's happening at random times.

I don't want to ring up and complain though because I'm only paying for 4MB but I'm getting 10MB speeds for the last two weeks.

Only thing I can think of is that they're messing with the network which is effecting peoples connections.

blighter · 14 Mar 2007 at 00:48

this might also help:

Service Status
If you are calling from a BT or other landline: 0800 561 0061
Faults & Broadband support
If you are calling from a BT or other landline: 0845 454 1111
If you are calling from a Virgin Media landline: 151 (FREE)

blighter · 14 Mar 2007 at 00:49

Slyvester said:
I've had problems with Virgin Media (Blueyonder) for weeks now. Speeds get capped after 15 minutes downloading a file, at first it was just between 6PM and 12PM now it's happening at random times.

I don't want to ring up and complain though because I'm only paying for 4MB but I'm getting 10MB speeds for the last two weeks.

Only thing I can think of is that they're messing with the network which is effecting peoples connections.

where abouts are you?
edit: the reason i ask is because i know where they are testing their new 20Mb service out

also, this doesn't seem like an issue with them. maybe a faulty modem or router?

mr.sly · 14 Mar 2007 at 00:50

Preston, Lancashire.

Orm · 14 Mar 2007 at 00:51

Already called them with no joy...reboot cable modem etc is the advice they gave me.

Was thinking maybe faulty modem too, but can't get them to acknowledge the damned issue never mind replace the modem.

No planned maintanence (was last week) and no service outages reported.

Our TV and Telephone package is fine with no issues.

I'm in Stoke.

blighter · 14 Mar 2007 at 00:53

Slyvester said:
Preston, Lancashire.

dont know of anything there, phone them up again and tell them to connect to your modem and check it out.

Orm:

type "192.168.100.1" into your address bar, goto the status page, print screen it and upload it to imageshack, then post it here.

it should look like:

mr.sly · 14 Mar 2007 at 00:55

blighter said:
where abouts are you?
edit: the reason i ask is because i know where they are testing their new 20Mb service out
also, this doesn't seem like an issue with them. maybe a faulty modem or router?

Yeah I remember reading about the 20MB trials. Definitely never seen those speeds yet. I've not bothered connection the modem to the PC directly, because I have a friend of mine who doesn't live that far away on the same service, and he's reporting the exact same thing.

mr.sly · 14 Mar 2007 at 00:56

blighter said:
dont know of anything there, phone them up again and tell them to connect to your modem and check it out.

Orm:

type "192.168.100.1" into your address bar, goto the status page, print screen it and upload it to imageshack, then post it here.

it should look like:

Will that work even if I'm connecting through a router?

blighter · 14 Mar 2007 at 01:00

Slyvester said:
Will that work even if I'm connecting through a router?

yep

Yeah I remember reading about the 20MB trials. Definitely never seen those speeds yet. I've not bothered connection the modem to the PC directly, because I have a friend of mine who doesn't live that far away on the same service, and he's reporting the exact same thing.

if he is then both ring up and both say that neighbours are experiencing the same problems

mr.sly · 14 Mar 2007 at 01:01

Had to take a few shots, as the information was across a few pages.

Darkwave · 14 Mar 2007 at 01:02

blighter said:
if he is then both ring up and both say that neighbours are experiencing the same problems

That other person would be me and I'm sick of getting 2mbit speeds most of the time when I am paying for 4mbit.

Already paying way too much as it is, £24/month for 4mbit.

I don't know about Slyvester, but I am calling Virgin retentions department soon and seeing if they'll sort it out. Otherwise I'm switching I think, but that will be a last ditch effort as I don't know any decent ISPs.

Orm · 14 Mar 2007 at 01:08

blighter said:
dont know of anything there, phone them up again and tell them to connect to your modem and check it out.

Orm:

type "192.168.100.1" into your address bar, goto the status page, print screen it and upload it to imageshack, then post it here.

it should look like:

Couldn't find a screen that looked like yours but here is the same information:

blighter · 14 Mar 2007 at 01:08

Ulfhedjinn said:
That other person would be me and I'm sick of getting 2mbit speeds most of the time when I am paying for 4mbit.

Already paying way too much as it is, £24/month for 4mbit.

I don't know about Slyvester, but I am calling Virgin retentions department soon and seeing if they'll sort it out. Otherwise I'm switching I think, but that will be a last ditch effort as I don't know any decent ISPs.

VM is the only decent ISP tbh with you, all the others are ADSL and normally cap you between 6-11pm

about the price - ring them up threatening to switch ISPs if they dont lower the charge. i'm paying £20/month for 4MB and TV.

Darkwave · 14 Mar 2007 at 01:12

blighter said:
VM is the only decent ISP tbh with you, all the others are ADSL and normally cap you between 6-11pm

Virgin Media are capping me after 6pm too, Slyvester also.

Supposedly it's a "trial" in our area. Welcome to the future.

blighter said:
about the price - ring them up threatening to switch ISPs if they dont lower the charge. i'm paying £20/month for 4MB and TV.

That's the plan at the moment. We're on Sky TV, but Virgin Media phone and internet so hopefuly they'll do something to make their pricing more competative rather than force me to move to Sky or Be.

mr.sly · 14 Mar 2007 at 01:15

Yeah we've both thought about switcing to Sky, but I don't like the idea of switcing back to ADSL and having to buy a new router.

And a lot of people say even though they offer 16MB you'll never actually recieve those speeds.

Darkwave · 14 Mar 2007 at 01:17

Slyvester said:
Yeah we've both thought about switcing to Sky, but I don't like the idea of switcing back to ADSL and having to buy a new router.

Same.

Slyvester said:
And a lot of people say even though they offer 16MB you'll never actually recieve those speeds.

It depends on how close you are to the exchange, but since we're paying £25/month for 4mbit and only getting 2mbit in the evening I don't see the difference.

Virgin can compete or lose a customer, it's black and white for me.

Ringing them tomorrow, neet to stop putting it off.