Virgin media duplicate mac address??

Rok

Rok

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Joined
6 Apr 2010
Posts
21
Location
United Kingdom
Hi, over the last couple of weeks I had been getting multiple disconnections on a daily basis and the top downstrem speed was maxing out at around 1mb, 24/7 on my 20mb connection.

I rang technical support and got a replacement modem, from a ntl:200 to a ambit 256. After multiple phone calls to technical support, i finally got it activated but was stuck on a 10mb connection. I have been ringing Virgin media for two days now and have been given different explanations ranging a faulty modem to admin error to the latest pre registered modem mac address to another customer on 10mb connection.

Now I was wondering is that really possible, I thought mac addresses were unique and having two on the same network and how do I get through to a UK based technical support advisor?

Regards.

Rok.
 
Last edited:
Yes it's possible, even more so where mac addresses are able to be changed in firmware these days, still very rare however.
 
is this not how the old dodgy virgin modems work to allow free usage, by copying the mac address of a vaild modem?
 
is this not how the old dodgy virgin modems work to allow free usage, by copying the mac address of a vaild modem?

I had the same thought, that's why I want to talk to a UK based technical support advisor and cover my back.

Rok.
 
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