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Hi, over the last couple of weeks I had been getting multiple disconnections on a daily basis and the top downstrem speed was maxing out at around 1mb, 24/7 on my 20mb connection.
I rang technical support and got a replacement modem, from a ntl:200 to a ambit 256. After multiple phone calls to technical support, i finally got it activated but was stuck on a 10mb connection. I have been ringing Virgin media for two days now and have been given different explanations ranging a faulty modem to admin error to the latest pre registered modem mac address to another customer on 10mb connection.
Now I was wondering is that really possible, I thought mac addresses were unique and having two on the same network and how do I get through to a UK based technical support advisor?
Regards.
Rok.
I rang technical support and got a replacement modem, from a ntl:200 to a ambit 256. After multiple phone calls to technical support, i finally got it activated but was stuck on a 10mb connection. I have been ringing Virgin media for two days now and have been given different explanations ranging a faulty modem to admin error to the latest pre registered modem mac address to another customer on 10mb connection.
Now I was wondering is that really possible, I thought mac addresses were unique and having two on the same network and how do I get through to a UK based technical support advisor?
Regards.
Rok.
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