Virgin media issues 50mb service

Calgar117 · 23 Jan 2012 at 14:00

Hi Guys,

Just after some advice from some of you,

I have been experiencing a lot of issues with my service since oct 2010 where as i am having high ping and packet loss issues i am connected via ethernet also experiencing severe drops in my speed aswell as just irratic behavior in general this seems to happen frequently on a monthly basis sometimes my service can be fine.

Basically everytime i have contacted them they advise it is due to the area being over subscribed on the 50mb service which is affecting the whole area they have offered parcial credit everytime i rang however as my issue keeps on occuring i dont care for the credit i just want some form of solution.

From my last formal complaint to them the best they offered was 3 months free on the Large TV package i feel this isnt acceptable. all i want is an ammicable solution to the problem.

I am stuck in the 12 months contract period with them and i do not really want to move to a different provider as when my service is ok its just how i want it!.

What would you guys do in my shoes?

Sp00n · 23 Jan 2012 at 14:05

I'm in the same situation, not much that can be done other than complain, get credits and wait for them to fix it.

Start a thread up on http://community.virginmedia.com and you might get some answers but probably not.

I'm looking in to getting a short term contract from O2 or something similar just so I can game then cancel as and when VM fix my problems.

Calgar117 · 23 Jan 2012 at 15:18

Its a complete pain in the **** ive written a 2nd complaint letter to them aswell as contacting ofcom as it is simply that they are oversubscribing the area and do not have enough nodes to support the congestion.

I think your right i can only just keep on at them

JonRushton · 25 Jan 2012 at 01:23

Check your power levels by logging into the "Hub" and clicking connection.

The power levels should be as close to 0 as possible.

If you post the stats to the VM forums, people will advise, and eventually the mods will, and if needs be, get an engineer to you. Took about a week for me, and was fixed within 10mins of him arriving.

Hope that helps!