Virgin Media (Joy)

marc69 · 20 Jun 2008 at 17:53

Hey Guys,

Heres the issue. Im normally on teamspeak chatting to some mates and just recently im suffering crazy packet loss, so it sounds like im lagging like a nutter (Same thing happens with ventrillo). My ping is always low just the loss is high.

Anyway: I went on virgin medias help site to see if there was anything i can try, i decided to try "Tracert". In all honesty I didnt really see what this was going to acheive or show. Im not that clued up on these things.

http://help2.virginmedia.com/help/g...internet_troubleshooting_testconnection#link5

So i went ahead and ran tracert on one of there sites that they specified, ill just show you guys the results.

Basically, im looking for what the issue could be so then i can phone them up and give them a little grilling.

Thanks for any information on the subject

Dano · 20 Jun 2008 at 19:09

Well the last IP before the timeouts is a blueyonder IP thus it's probably safe to assume the issue is on VM's network.

Dano · 20 Jun 2008 at 19:14

http://status-cable.virginmedia.com/vmstatus/summary.do

Status page is showing broadband issues too.

marc69 · 20 Jun 2008 at 20:03

Seems to over cleared up "For Now".

Cheers for the info, if the issue continues ill have to phone them

mynsa · 20 Jun 2008 at 23:20

a better tool for measuring your packet loss would be something like mtr, as it shows the amount of packet loss at each hop.

MTR was originally designed for linux, but i believe WinMTR is a port to windows:

http://www.bitwizard.nl/mtr/

http://winmtr.sourceforge.net/

tolien · 20 Jun 2008 at 23:26

There isn't a lot of point pinging things between you and the destination - a lot of hardware is set not to respond to ICMP Echo Requests and most process them at a much lower priority than real traffic.