Virgin Media... who else just died?

[romperstomper]

yeah mine was down ,reckon it was the high winds ,had an early night !

 

[IdhDec]

Mine wasnt working on Tuesday around 10 ish but working fine now

Also my modem has always randomly turned itself off -the rdy light goes off and I have to unplug the modem and start it up again, does this happen to anyone else?.

 

[dbmzk1]

No it hasnt - only since the NTL Telewest merger has it been marketed as an 'upto' service - previously it was known as an Unlimited service...

ps3ud0

I must admit I cant qualify the BY service but Im 100% sure that the NTL service was never marketed as an 'up to' service until the merger.

Im well aware of the technicalities regards to the service and that contention and saturation means it can at best be considered 'up to' but it was never marketed as such.

My rebuttal was against dbmzk1s linked image rather than the service itself...

Nice ninja MHayes - you amateur

ps3ud0

NTL and Blueyonder have ALWAYS said up to. No one said anything about how it was marketed, and that doesn't really matter anyway as even though it might not have been quite so clear back in the day and appeared only in the small print, it was still there. Don't fool yourself!

 

[Zogger]

After the nationwide outage our once-solid VM Internet connection (4Mb cable) is now dreadfully intermittent - it will work fine for a few minutes, and then die, and a couple of minutes later come back to life for a bit before dropping off again. It's immensely irritating, and prevents us from doing anything requiring a stable connection (i.e. MSN, online gaming). It's better than it was yesterday, but still awful.

Anyone else having this problem? I've reset the cable modem (turn it off, leave it for 15 minutes, turn it back on again), but to no avail.

Have you checked it's not your router causing problems? For quite a while I assumed my high pings were due to VM, but after rebooting the router to make sure.. it turned out I was wrong.

 

[Biohazard]

I lost connection for two days.

Then when I phone 150 I find out that you now have to pay for the calls to tech support for their own ****y infrastructure!

Hmmmm balls to that I say.

Telewest were bad, this new company is atrocious.

 

[ScoobyDoo]

thats because your downloading to much. And it traffic shapes between 5pm and midnight.

Also a few hundred/thousands users complaining out of the million of customers.

Got nothing to do with traffic shaping, its because the network is getting flooded after 5pm when most users are on it. If I dont download anything all day come 5pm when kids are home, people home from work, the speed drops like a rock.
Before 5pm I can run at the max 20mb.

Im a lucky one, my connection only drops to 5mb min, but a lot of peoples connections can drop from 20mb to 1mb or less.

All depends where you live in the country and how over subscribed your local UBR is

 

[ps3ud0]

NTL and Blueyonder have ALWAYS said up to. No one said anything about how it was marketed, and that doesn't really matter anyway as even though it might not have been quite so clear back in the day and appeared only in the small print, it was still there. Don't fool yourself!

Then why the linked image to their website advertising their speeds, pricing and headline qualities? Ive worked closely before on the Broadband 'Unlimited Tiers' marketing campaign and well aware at that time NTL didnt advertise/market/sell their Broadband products as an 'upto' service.

Yes it was in the small print as a non-guaranteed 365/24/7 service and the speed was theoretically max, but it never specifically delineated the 'upto' byline...

It was one of the things that were used to differentiate a 'better' service over ADSL - rightly or wrongly...

The points moot anyway, I just wanted to clarify that that the details might have amounted to an 'upto' service through interpretation, but it was never was in print as such.

ps3ud0