Virgin Moan

matthewhotdude

matthewhotdude

matthewhotdude

Soldato
Joined
11 Sep 2008
Posts
2,638
Been having problems with my 30mb since December, well so has everyone in my street, It's a intermittent problem with the internet going off for hours or days at a time, Virgin say it's noise in the area and because it's intermittent they are having problems finding out why :(

On the plus side every month since Christmas I have been getting £14 a month knocked off my bill

I'm seriously considering going over to Sky :eek:
 
I had so many problems with Virgin in our area, I live in St Georges. It got to the point where they wanted me to wait 1 month for a new modem. That was the final straw.

Since moved to Sky & I am very happy with their service.
 
I've got a moan, wide area fault been down since Saturday, estimated repair Sunday, Monday, tuesday and now they really have no idea.
What I find absolutist disgraceful is the status site isn't showing it, even though support know about it.
 
I found from my own experience with Virgin that it wasn't the infrastructure that was poor, it was just their configuration of my line. So, you may be better of elsewhere. I was told there'd be 14 days downtime if I wanted them to re-configure my line to the correct setup. Now I'm on BT Infinity instead. :D
 
How long have you been with bt? Have you had any downtime? I would love to know if fiber optics is more prone to complete failure than adsl. Or if it's just virgin.

I've also Found bt and sky CS just as bad if not worse.
 
AcidHell2 said:
How long have you been with bt? Have you had any downtime? I would love to know if fiber optics is more prone to complete failure than adsl. Or if it's just virgin.

I've also Found bt and sky CS just as bad if not worse.
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I've been with BT since early February and so far it's been flippin' amazing in comparison. The installation was delayed by about a week 'case of "an unexpected surge in demand", but once it was installed I've had 38Mb down and 1.7Mb up (was on Option 1 so 2Mb max upload - switching to Option 2 now) at all times. Torrents are throttled somewhat during peaktimes, but they're still quite speedy at around 1.5-2 MB/s. Never had any disconnections or anything like that. So yeah, in comparison to the ~6Mb, heavy throttling and constant slowdowns Virgin gave me on my upto 20Mb deal, I'm more than happy. :D
 
Don't have that problem, always 50mb and no throttling. There policy is only on certain torrent software only and even then it's very lax. 15gb over ~8hrs and that's only for torrents, everything else has no capping.

Been with virgin 18months and this is about the third outage,but this one is insane.
 
There's a major difference between Virgin DSL and Virgin Cable though, from what I've heard and seen. Which, y'know, is reasonable with the difference in infrastructure, but I still wish the people in the Virgin National department would actually try to at least configure their customers' lines to the levels specified in the contract. I was actually put on a profile that wouldn't even let my line try to go higher than about 7Mb.
 
I have mixed experiences of Virgin - when it works, it works perfectly for my needs. When it doesn't it can be incredibly frustrating to reach a resolution, especially within a "reasonable" amount of time. I get the feeling that there aren't enough engineers or technicians available to realistically see to everyones problems, which is why some people get expected resolution dates of two or three months down the line.

I called up the "thinking of leaving us option" last night as we are renewing our contract in the flat where we live and I wanted to know the process of cancelling if we chose to go with another ISP for the coming year. I've been with Virgin for 5-6 years in various properties and don't really want to change but we're paying £28/29 for the basic TV, Net, Phone when other people have told me that they get more for the same price.

They guy on the phone steamrolled me. Completely. He asked who else I'd go with if I did decide to cancel and I told him that I had no one particualrly in mind but there are a lot of 6 months half price deals floating around etc. He actually told me I'd be "stupid" to change from Virgin etc, told me how all the other ISP's lie about their speeds etc etc etc. This went on for ages. I'd only called up with a general enquirey! I didn't know what to say!

I asked if I'd get a discount for being a long term customer and was told that what I have now is as good as it will get for me... which is a shame beacause I'm sure that you guys and girls have managed to get a bit more for your money :(
 
FARGO said:
I have mixed experiences of Virgin - when it works, it works perfectly for my needs. When it doesn't it can be incredibly frustrating to reach a resolution, especially within a "reasonable" amount of time. I get the feeling that there aren't enough engineers or technicians available to realistically see to everyones problems, which is why some people get expected resolution dates of two or three months down the line.

I called up the "thinking of leaving us option" last night as we are renewing our contract in the flat where we live and I wanted to know the process of cancelling if we chose to go with another ISP for the coming year. I've been with Virgin for 5-6 years in various properties and don't really want to change but we're paying £28/29 for the basic TV, Net, Phone when other people have told me that they get more for the same price.

They guy on the phone steamrolled me. Completely. He asked who else I'd go with if I did decide to cancel and I told him that I had no one particualrly in mind but there are a lot of 6 months half price deals floating around etc. He actually told me I'd be "stupid" to change from Virgin etc, told me how all the other ISP's lie about their speeds etc etc etc. This went on for ages. I'd only called up with a general enquirey! I didn't know what to say!

I asked if I'd get a discount for being a long term customer and was told that what I have now is as good as it will get for me... which is a shame beacause I'm sure that you guys and girls have managed to get a bit more for your money :(
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More and more... when it comes to ISPs and their services, it's more a case of who actually provides you with at least almost what the deal said when you signed up. In Britain, a lot of ISPs seem to do anything but that, seeing as the average speed is ridiculous. I left Virgin because I signed up for their 20Mb DSL deal and only got ~6Mb - on a good day. It often went below the 1Mb mark, and that's completely unacceptable.

What I'm on now actually gives me more than 95% of the 40Mb stated on the website. So, yeah - not so much getting more for ones' money but rather getting what you were "sort of promised" by the ISP. :D
 
If you spoke to the chap I did, he'd probably renounce you as evil for being with a different ISP and claim that you were funding terrorism :D

I need to find someone with mates rates, ha.
 
FARGO said:
If you spoke to the chap I did, he'd probably renounce you as evil for being with a different ISP and claim that you were funding terrorism :D

I need to find someone with mates rates, ha.
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Humanity doesn't surprise me anymore. :D

I think I'm just spoiled, really. In Sweden where I'm from the average speed is just under the 20Mb mark - and a lot of people are on 100Mb (both directions) fiber connections in and around the urban areas. Oh, and they don't throttle. :D Due to this, I don't negotiate when an ISP doesn't provide what I know I should get. xD
 
I have had issues since last week in the CR8 area. Last week when I rang there was a message on the service line saying outage in CR2, CR5 and CR8 area. Thought nothing of it and waited until it came back up. It came up a day later but was extremely slow, carried on being slow after rebooting router a few times. Then came back to normal 20mb speeds a few hours later. Sadly it has been up and down like a yoyo for a whole week now. I rang 2 nights ago to get an update or resolution. No message on the line this time yet the CS rep said there was a fault in the area and has been for a week and the engineers were working on a solution. I then asked if I could have a discount for loss of quality of service. He gave me £7 off the monthly rate until it was fixed. I didn't even have to moan, which is usually the case.

It has been up the last day or so but it's still not ideal and I still have to reboot every few hours.

How do I know what profile my router needs to be on ?
 
Had Ntl/virgin for 10 years now, up until the switch to 30mb I could probably count the outages on 2 hands. Since 30mb it's been qute flaky but the crap modem they sent doesn't help.

My gf has had 6 or 7 outages just in the last year (slightly different area) but having worked with Adsl it would take a lot for me to switch. Bt are a horrible company to be reliant on.
 
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