Virgin/NTL problem

DeeJay-Mo · 8 May 2007 at 20:45

I normally pay my cable internet bill using internet banking.
About a month ago, NTL/Virgin changed their bank account, but the account number written on the new pay in slips is not long enough!!
It is only 7 digits instead of 8.
The number that is written is 1430661. Is it okay just to add a zero to the beginning?
If anyone alse has successfully managed to pay their bill, can you please confirm the new bank details.
I've tried to ask customer support for assistance but they are simply chaotic!

NOTE: Please don't post your own personal bank account details in an attempt to get me to pay you instead. That will not work.

Thank you.

Avalon · 8 May 2007 at 21:31

I know this is a little OT but surely DD would save you a few quid every month and solve your problem ? Just if your payment goes AWOL as a result of this you've got a problem... DD is a direct refund once you fill out an indemnity form.

DeeJay-Mo · 8 May 2007 at 21:52

Yeah I guess, but I was trying to pay for the whole year in advance. What I really need to do is find out the proper details so I can just make an internet payment as normal.

mr.sly · 8 May 2007 at 22:15

Ring them up?

DeeJay-Mo · 9 May 2007 at 02:47

I've tried speaking to them. First of all they said they would send me a new pay in slip with the right number on it, then after it didn't show up, I rang them again. This time I spoke to someone different who said that they were unable to send out a new bill, I had to speak to a different department.
I have heard some people say that their customer services department is improved nowadays but I can't honestly say that I find it any better thatn it has always been. The cable modem technical support people seem to be better, but regular customer services is still pretty rubbish IMO.
But anyway, I think I've got to the bottom of this now. It seems there is a zero missing from the beginning of the account number.

Avalon · 9 May 2007 at 10:00

In that case in order of speed, card payment over the phone, take cash to a paypoint, or bank or PO. If VM is anything like TW bank xfers were slow to regster, very slow!