Virgin Problems

Walkerie

Walkerie

Walkerie

Soldato
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If i post some of my downstream/upstream levels, dbs, connection status etc, is anyone able to give me a rough idea of whats causing my drop outs? I dont want to spend hours onto virgin for nothing to happen so want to be armed.
 
Its a superhub, and getting

Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Sun Aug 21 14:37:51 2011 Critical (3) No UCDs Received - Timeout;;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Aug 21 14:37:15 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Aug 21 14:37:02 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Sun Aug 21 14:09:07 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:21:d8:d1:e5:3a;CM-QOS=1.1;CM-VER=3.0;
Sun Aug 21 14:08:34 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:1d:66:6c;CMTS-MAC=00:21:d8:d1:e5:3a;CM-QOS=1.1;CM-VER=3.0

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 204 55616000 Kbits/sec 315000000 Hz -2.8 dBmV 41.4 dB Hybrid
Locked QAM256 201 55616000 Kbits/sec 291000000 Hz -0.4 dBmV 42.7 dB Hybrid
Locked QAM256 202 55616000 Kbits/sec 299000000 Hz -0.4 dBmV 43.3 dB Hybrid
Locked QAM256 203 55616000 Kbits/sec 307000000 Hz -1.0 dBmV 42.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown




Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 45.9 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Its been replaced about a week ago, as they sent us a dodgy one, but still getting intermittent problems with cutting out, doesnt seem to be any rythm too it.
 
try turning the wireless off. PhilleDee was right, there are loads of issues with the wireless side of the superhub which a lot of us a waiting on a firmware update for. I cant use the wireless on mine at all as it brings the hub down every 12 hours or so.
 
Ill give it ago but its a shared house so the girls arent going to be to happy, worth a test though while there out.

Can i get a different router or anything to route via?
 
Last edited:
you can use another router for the wireless, yes. ive got my old wrt54g doing the wireless duties until this firmware update is released. It's not wireless-N but it work and I've not had a single lockup or reboot since i started using it
 
Does it come back online after a reboot?

If so then its probably the firmware. The problem came with a firmware update. No fix for it, a replacement modem may work better but not guaranteed.

New firmware should work once released
 
Had wireless issues with my hub since I got it, resolved them by doing the following.

Downloaded inssider, scanned for networks and channel 11 was the least conjested.

Changed to channel 11
Changed wireless transmission rate to 145mb
Hid my ssid

I did this 2 weeks ago and haven't had a single dropout.
 
The post above improves the stability quite abit. Even with the current firmware beta test it seems 5ghz and 300n mode both have lockups / dropout issues.
 
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