Virgin Superhub and Steam Server List Problem

jackbauer123

jackbauer123

jackbauer123

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Joined
6 Jun 2011
Posts
70
Hey there, hopefully I can get some help on this problem I'm having. I apologise in advance for the wall of text.

I'm on Virgin Media Broadband XXL (~152MB) using what I believe is the original Superhub 1.

I've recently found that when playing games like Arma 3 and DayZ that whenever I refresh the multiplayer server list I get an issue where my internet seems to freeze up. I can't open up any websites and the server list brings back no results.

The strange thing about this is a housemate of mine on the same network can be playing other games online at the same time and Skype calls seem to be unaffected. After about 2-3 minutes I can access the internet again.

Searching for this issue seems to suggest that the nature of the Steam server list and the way it works makes the Superhub think that there is a flood attack (DDOS?) and shuts itself off but that doesn't seem to correlate with the above with some things continuing to work. I would assume if the router had frozen up that all online activity would come to a halt.

I've tried a few of the suggestions I've found including limiting the number of pings within Steam preferences. I've also tried removing the flood protection in the Superhub settings but none of these seem to work.

The other suggestion seems to be putting the Superhub into modem mode and connecting a new router to it but if that is my only option I don't really know what sort of router is required as they seem to vary in price quite dramatically.

Any help on potential things to try without buying new hardware would be great but if not any help on what kind of router is necessary or recommended would be very much appreciated.

Thanks in advance. :)
 
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If that is in fact the case then you can do a couple of things. The easiest is to stick it into modem mode and get a router, I know you said you weren't sure but there are loads, anything ASUS RT-[insert number] are pretty good. The RT-N65 is decent and not "too" expensive or occasionally they come up on the auction site.

Alternatively (and dangerously) there may be an option in the superhub firewall settings to turn off ddos protection? may be worth a shot to see if it works?
 
Steveocee said:
If that is in fact the case then you can do a couple of things. The easiest is to stick it into modem mode and get a router, I know you said you weren't sure but there are loads, anything ASUS RT-[insert number] are pretty good. The RT-N65 is decent and not "too" expensive or occasionally they come up on the auction site.

Alternatively (and dangerously) there may be an option in the superhub firewall settings to turn off ddos protection? may be worth a shot to see if it works?
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Thanks for the reply.

I have actually tried turning that setting off based on a few forum posts where people were having the same issue but it either didn't work or I did it wrong. I do get the feeling from what I've read that the Superhub isn't overly great anyway so maybe using it as a modem with a new router is the best way to go.

In terms of router options, are there any limitations on which ones will work with higher speed cable broadband or are the different models more to do with their wireless capabilities? My knowledge on routers and networking is very limited but comparing the N56 and N65 models of the ASUS routers, it looks like they are very similar with the N65 able to handle higher speed wireless connections.
 
jackbauer123 said:
In terms of router options, are there any limitations on which ones will work with higher speed cable broadband or are the different models more to do with their wireless capabilities? My knowledge on routers and networking is very limited but comparing the N56 and N65 models of the ASUS routers, it looks like they are very similar with the N65 able to handle higher speed wireless connections.
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Pretty much yeah, wireless is the only thing really improved by going up model numbers, AC wireless etc.

http://www.overclockers.co.uk/showproduct.php?prodid=NW-049-AS
This badboy is probably the most common and popular Asus router and for good reason, you can step up to an AC version should you need the extra wireless throughput but there's been a few threads of people having problems with their AC68U routers, but I can speak from experience in that the N66U has been flawless for my VM connection
 
GefGz said:
Pretty much yeah, wireless is the only thing really improved by going up model numbers, AC wireless etc.

http://www.overclockers.co.uk/showproduct.php?prodid=NW-049-AS
This badboy is probably the most common and popular Asus router and for good reason, you can step up to an AC version should you need the extra wireless throughput but there's been a few threads of people having problems with their AC68U routers, but I can speak from experience in that the N66U has been flawless for my VM connection
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Thanks for the reply, I was just starting to lean towards the N56U model for the lower price. Most devices here are connected via wire. Just 2 PC's, a roku box and a PS4 that currently all plug directly into the Superhub. Other than that there is only really mobile phones that go through the SH wirelessly so I don't mind too much about not having amazing wireless capabilities on a new router.

Would that make sense as enough reason to choose the N56U over the N66U? Maybe even the N56U is more than enough for what I need.
 
jackbauer123 said:
Thanks for the reply, I was just starting to lean towards the N56U model for the lower price. Most devices here are connected via wire. Just 2 PC's, a roku box and a PS4 that currently all plug directly into the Superhub. Other than that there is only really mobile phones that go through the SH wirelessly so I don't mind too much about not having amazing wireless capabilities on a new router.

Would that make sense as enough reason to choose the N56U over the N66U? Maybe even the N56U is more than enough for what I need.
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Both are good and I haven't heard any problems specifically with the N56U but I also haven't had first hand experience, either will suit your needs.

One thing I can say though is that routers will last you years so it's not worth scrimping on something you aren't going to be replacing for quite some time, DOCSIS 3.1 rollout or if you need the extra wireless capabilities would be the only thing you'd need to possibly change for, I wouldn't go lower than the N56U
 
KIA said:
Tried a different NIC?
Is it a known SH issue?
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I've had the issue with the two SH2 I had as replacements before I went modem mode and they both had intermittent issues, one was freezing as in OP and the other would just outright die even when under zero load.

They work fine as an oversized Modem though! :D
 
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