Virgin woes

Associate
Joined
18 Jul 2005
Posts
398
Location
Planet Earth...Somewhere
Hi all Ive been a virgin customer for roughly 5 or 6 months,and my service has never been quite right,bad speed fluctuations etc.


Constantly being told it was probably my pc or BT.

Did the BT speedtest hundreds of times, and I'd had enough!

So today I phone them up and finally get through to someone who listens to me explain about connecting at 6mbps through bt test but only 112kbps though virgin.
Explained how I've been having issues ever since I joined up.

She basically told me it was virgins fault-they have told me that yes the problem with my speeds is due to them and not BT-however they are unsure how long it will take to fix,but they are thinking months rather than days.

So they advised me to phone customer services who said I have 3 options.

Take a refund now for the 5 months where I have had problems and carry on using them.

Carry on with them admittedly probably having issues for months and once the issue is fixed recieve a full refund for the entire time-so looking at around 8-9 months of refunds.

Or get a refund now and change provider!


Now if this issue would be fixed in a month I would wait it out and then take the refund-but I dont know if I want to be sitting on a line which I can get 7mb from and connect at 50k to 300k and get more cash back,or cut my losses and go with a pricier provider!


What would you peeps do in my situation?????
 
if you only use the net to surf then i would wait and get a nice refund once it's fixed but if you use it to download, games and can't do your work get a refund now and move on.


All depends as well how good your phone line is and how far away from the exchange you are coz your ADSL could be rubbish too.....like mine so i moved to Blueyonder (now virgin).
 
Well connecting through BT for the test I get just over 6Mb.My router says it can achieve 7.6 on my line!


Im tempted to take the refund-especially as the wife thinks Ive been with them 11 months and Im thinking 10!

10x17.99=179.99 by my reckoning.

:)
 
I jumped ship at precisely 2006-10-22 20:37:10 to Aquiss (Enta) due to rubbish connection speeds and 200+ pings.

Now I get around 10ms. Speeds are great 'til 10PM and weekends which are off peak where everyone and their cat is making use of the generous caps - so 2Mbps speed and still ~10ms pings. Which is still very good for high demand times.
 
Refund currently stands at £144 so I've gone ahead with the refund and will be looking at be now for broadband-and seeing if theres anyone else with a reasonable package! :D :cool:
 
UKFSN if you download a lot. Anyone who resells enta basically you will get great speeds. Find it hard to belive you get bad speeds I get 10MB all the time.
 
Back
Top Bottom