Virus or Windows problem?

Priapus

Priapus

Priapus

Soldato
Joined
30 Jul 2004
Posts
10,573
Location
East Sussex, UK
Hi Guys,

I got a customer who has brought their computer to me to check up. The problem is that as soon as they log in, they get a error message about 5 minutes later, stating that C:\Windiws\Services has caused an unexpected termination and the system will shutdown in 60 seconds.

Sounded like a clasice case of MS Blast virus to me. So, I got a removal tool from Norton's website for this, it states that no virus was found. I run a check with Avast anti virus in boot up time and it removed around 1,000 infected files from the system. However the problem still presists. I tried to stop the shutdown via a run command, but that does no good.

In safe mode, however the problem doesn't exsist.

Anyone got any ideas how to go about clearing this problem, without formatting it?

Thanks for any help.

Rob. :)
 
Try another blast of virus checking by going to Trend Micro's Houscall. I swear by that app and it helped out one of my friends when Norton claimed he was virus free and Housecall found six.
 
I can't seem to get it working, as it's an online scanner anyway. So I booted into safe mode with networking to try, and it won't work in safe mode either....

Any ideas?

Many thanks!
 
disable system restore

try nod32, spybot, adaware, avg antispyware

in safemode with networking, try creating a new user account and use that
 
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