Vive delivery dates

Zumber · 23 Mar 2016 at 10:14

Does anyone have a number for HTC, the 1800 one is no good. I'm getting worried that I'm getting no email from that link.

ci_newman · 23 Mar 2016 at 10:19

Did you enter your order number, or just your email address? You need to enter the order number

Ghosteh · 23 Mar 2016 at 10:29

And if you are entering your order number but still not getting a result, call 020 3684 5000, that's the technical support line, but they should be able to transfer you, or at least give you another number. When I called on Saturday they just put a note on my account and I got a call back on Monday.

Zumber · 23 Mar 2016 at 11:00

Thanks for the response guys, I've entered my number about eight times now. Nothing back on any of them.
I gave their technical support line a number and he told me he didn't have a number for the sales team and couldn't confirm when I will be receiving it. Exactly the same response I got when I ordered two by mistake and it took ages to cancel one of them. I don't know why I'm worried, they've had my money for a while yet and I ordered it within five minutes of the sales going live. I'd just like some confirmation from them.

Cavallino · 23 Mar 2016 at 14:08

Folks how can I cancel my preorder?

Ghosteh · 23 Mar 2016 at 14:27

Cavallino said:
Folks how can I cancel my preorder?

In your order confirmation, it should have your order number and password, there is a link to view your order http://shop.eu.htc.com/store/htcemea/help
Once you log in there is a link to cancel your order.

spikerules · 23 Mar 2016 at 16:19

Cavallino said:
Folks how can I cancel my preorder?

Why would you want to do that?

Cavallino · 23 Mar 2016 at 17:18

spikerules said:
Why would you want to do that?

For the same reason I ordered it in the first place.

Choice!

spikerules · 31 Mar 2016 at 09:08

Chevens said:
Looks like the UK had better 1st batch stock levels (relative) compared to some other regions, or less than expected demand I guess

US batch 1 seems to be first 7 minutes only (based on reddit info!)

2 weeks to go, I feel the pressure to order an overpriced 980ti building daily lol

I think (or hope) it's more to do with the fact the HTC store wouldn't recognise that the UK was a place that existed at first! At least that was the case for me, so I am guessing others had the same issue, which led to most order not going through until 15:05 at least!

Edit - AUS are getting their shipping notifications. Batch 1 range from 5th to the 8th so far! I will wait to see what day mine is arriving and then take a few days off from there I think

ci_newman · 31 Mar 2016 at 09:50

spikerules said:
I think (or hope) it's more to do with the fact the HTC store wouldn't recognise that the UK was a place that existed at first! At least that was the case for me, so I am guessing others had the same issue, which led to most order not going through until 15:05 at least!

Edit - AUS are getting their shipping notifications. Batch 1 range from 5th to the 8th so far! I will wait to see what day mine is arriving and then take a few days off from there I think

I got my UK order in at 15:03 via the Steam landing page

and all aboard the hype train, shipping has started (To AUS):

spikerules · 31 Mar 2016 at 09:55

ci_newman said:
I got my UK order in at 15:03

and all aboard the hype train, shipping has started (To AUS):

I got my order in at around that time, but confirmation email didn't come through until 15:08

Did your confirmation come through at 15:03? Also what time did you get your pre order email on the 26th?

ci_newman · 31 Mar 2016 at 10:05

Got my pre-order email at:

26 March 2016 at 18:01

Can't be sure on the order confirmation one, Gmail says 14:19

I'm in batch 1 though, based on that earlier support link.

Ghosteh · 31 Mar 2016 at 10:07

spikerules said:
I got my order in at around that time, but confirmation email didn't come through until 15:08 Did your confirmation come through at 15:03? Also what time did you get your pre order email on the 26th?

If you got yours in at around that time, even with the confirmation at 15:08, I'm pretty confident you will be in the first batch.

I'm not sure if the method I mentioned in post 16 still works, but that was a way of finding out your batch for delivery.

spikerules · 31 Mar 2016 at 10:15

ci_newman said:
Got my pre-order email at:

26 March 2016 at 18:01

Can't be sure on the order confirmation one, Gmail says 14:19

I'm in batch 1 though, based on that earlier support link.

Yup that was the exact time I got my preorder email!

GBRusty · 31 Mar 2016 at 10:37

Darn it. That link has now shown me that mine will be May

Oh well, my DK2 had better take up the slack until then.

spikerules · 31 Mar 2016 at 10:42

GBRusty said:
Darn it. That link has now shown me that mine will be May
Oh well, my DK2 had better take up the slack until then.

Was it April originally?

Nismo · 31 Mar 2016 at 10:48

Tracking info. is apparently starting to drip through, looks like Australian customers first. They also seemed to be the first to have their cards charged. Not sure if that's because HTC are working alphabetically or logistically.

I'm going to say that I'll be surprised even being in wave 1 if I get my Vive next Tuesday, I think the first wave is realistically going to be delivered in stages across the first couple of weeks in April.

spikerules · 31 Mar 2016 at 10:49

Nismo said:
Tracking info. is apparently starting to drip through, looks like Australian customers first. They also seemed to be the first to have their cards charged. Not sure if that's because HTC are working alphabetically or logistically.

I'm going to say that I'll be surprised even being in wave 1 if I get my Vive next Tuesday, I think the first wave is realistically going to be delivered in stages across the first couple of weeks in April.

It's because Australia are ahead of anybody else time wise mate... Simple as that.

Nismo · 31 Mar 2016 at 10:59

spikerules said:
It's because Australia are ahead of anybody else time wise mate... Simple as that.

Yeah. And that