VM 30 days notice?

BlackAle · 29 Jul 2023 at 01:16

I'm currently with VM, have Gig1. I'm currently trialling Three's 5G home broadband and getting similar speeds to Gig1.

I plan to cancel VM, my contract ends the 3rd of September. My question is, can I give them more than 30 days notice?

EDIT: Oops. I guess I should have posted in the VM discussion thread, sorry.

CaNsA · 29 Jul 2023 at 03:09

Just wait a week until the 4th of August then contact VM.

Slam62 · 29 Jul 2023 at 08:56

BlackAle said:
I'm currently with VM, have Gig1. I'm currently trialling Three's 5G home broadband and getting similar speeds to Gig1.

I plan to cancel VM, my contract ends the 3rd of September. My question is, can I give them more than 30 days notice?

EDIT: Oops. I guess I should have posted in the VM discussion thread, sorry.

I gave them more than 30 days notice just be very clear with what you want. I did it over chat and in the end they spelled it all out, I did take a screenshot, I haven’t ended it yet so we will see, knowing vm they will do something completely different and random.

CaNsA · 29 Jul 2023 at 12:36

My simple maths at 3am failed me.

Yeah man, its cool to tell them today that you do not want their service after the 30th of sept.

You gonna update this thread with VM's incompetence on the 1st October ?

BlackAle · 30 Jul 2023 at 03:16

CaNsA said:
My simple maths at 3am failed me.

Yeah man, its cool to tell them today that you do not want their service after the 30th of sept.

You gonna update this thread with VM's incompetence on the 1st October ?

It must have been a heavy night! Maths skilled failed you at 3am, reading skilled failed you at midday.

My contract ends the 3rd not the 30th of September, though you're right, I have little faith in VM getting things right.

Hutch · 30 Jul 2023 at 06:46

Giving them a 15% chance of actually doing what you want

BlackAle · 3 Aug 2023 at 03:52

I called yesterday and cancelled. I've had an email & txt saying my service will end on the 3rd of September, so things are looking good at the moment.

No call from retentions yet, though I'm not that bothered, three 5G broadband is performing great at the moment, ~900mbits down / ~80mbits up.

Hutch · 3 Aug 2023 at 07:34

If you dont mind me asking, how much are you paying for the broadband from three out of interest?

BlackAle · 3 Aug 2023 at 18:45

Hutch said:
If you dont mind me asking, how much are you paying for the broadband from three out of interest?

£20 / month (3 months free), also hopefully £80+ cashback with Quidco.

I'm lucky as the mast is in direct line of sight from my property around 1km away.

Hutch · 3 Aug 2023 at 22:40

Cheers. Thats a pretty compelling price.. may have to look into it..

Deleted member 77746 · 3 Aug 2023 at 23:18

Yeh don’t forget gaming over this connection won’t be great experience, unless it’s changed with 5G.

Can anyone confirm this?

BlackAle · 4 Aug 2023 at 01:44

VM retentions called this afternoon, they best they could offer was £35 (which is what I'm currently paying), so I declined.

CaNsA · 4 Aug 2023 at 08:31

GaryTheSnail said:
Yeh don’t forget gaming over this connection won’t be great experience, unless it’s changed with 5G.

Can anyone confirm this?

Huh?

Deleted member 77746 · 4 Aug 2023 at 17:42

CaNsA said:
Huh?

OP posted about 5G so if OP was gaming might not be wise to move to 5G.

CaNsA · 4 Aug 2023 at 18:39

GaryTheSnail said:
OP posted about 5G so if OP was gaming might not be wise to move to 5G.

Oh, right.
Your comment read like you were stating a fact.

Deleted member 77746 · 4 Aug 2023 at 23:11

CaNsA said:
Oh, right.
Your comment read like you were stating a fact.

How - I asked if anyone could confirm it that if it was still true?

BlackAle · 5 Aug 2023 at 02:13

I'm not an online gamer (not much of a gamer at all), if you can suggest any specific ping tests, I'll run them.

CaNsA · 5 Aug 2023 at 11:01

GaryTheSnail said:
How - I asked if anyone could confirm it that if it was still true?

Sure, I'll bite.

This bit is stated as a fact

Yeh don’t forget gaming over this connection won’t be great experience

This bit is a question

, unless it’s changed with 5G.
Can anyone confirm this?

I think your post is poorly worded, maybe you were generalising about all mobile broadbrand when OP is specifically discussing 5G.

For the record, I use my mobile phone 5g for gaming when my VM line goes down, it's not actually that much of a difference.