Soldato
- Joined
- 7 Mar 2005
- Posts
- 19,497
- Location
- LU7
I've had the bog standard grey (Samsung) VM box for about 18 months or so now but I recently discovered that it won't mute when I press the mute button on the remote. The mute logo appears on the screen but the sound is still coming through. The only way to mute the TV is to use the TV's remote.
My brother has a HD box upstairs in his room and because of this a VM customer service person quoted me £99 for another VM HD box and £30 to install it. If I tell them that the reason I want an HD box is that my VM box isn't muting or will they say I can have a normal VM box replacement but still charge me £130 for a new HD box?
My brother has a HD box upstairs in his room and because of this a VM customer service person quoted me £99 for another VM HD box and £30 to install it. If I tell them that the reason I want an HD box is that my VM box isn't muting or will they say I can have a normal VM box replacement but still charge me £130 for a new HD box?