VM pings?

Swifty55 · 4 Nov 2011 at 18:09

Anyone in the South Yorkshire area getting high pings with their VM connection?

C:\Users\Swifty>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=41ms TTL=242
Reply from 212.58.241.131: bytes=32 time=46ms TTL=242
Reply from 212.58.241.131: bytes=32 time=46ms TTL=242
Reply from 212.58.241.131: bytes=32 time=47ms TTL=242

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 47ms, Average = 45ms

C:\Users\Swifty>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 9 ms 9 ms 9 ms cpc2-roth7-2-0-gw.barn.cable.virginmedia.com [77
.97.170.1]
3 10 ms 7 ms 9 ms roth-geam-1a-ge126.network.virginmedia.net [81.9
7.81.105]
4 8 ms 7 ms 9 ms barn-geam-1b-tenge81.network.virginmedia.net [62
.30.252.97]
5 12 ms 8 ms 27 ms brad-core-1b-tenge94.network.virginmedia.net [62
.30.252.21]
6 11 ms 8 ms 8 ms brad-core-2b-ae2-0.network.virginmedia.net [212.
43.163.237]
7 11 ms 13 ms 18 ms leed-bb-1b-ae6-0.network.virginmedia.net [81.97.
80.121]
8 10 ms 11 ms 12 ms leed-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.185]
9 40 ms 41 ms 41 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253
.185.101]
10 40 ms 42 ms 44 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
11 46 ms 45 ms 53 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
12 44 ms 43 ms 44 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
13 45 ms 44 ms 43 ms 212.58.238.129
14 44 ms 43 ms 43 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Normally 15ms.

KIA · 4 Nov 2011 at 20:00

Spot the dodgy hop.

asim18 · 4 Nov 2011 at 20:14

Something's going on at "nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]".

Here's mine from London:

Code:

[SIZE="2"]Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=11ms TTL=246
Reply from 212.58.241.131: bytes=32 time=11ms TTL=246
Reply from 212.58.241.131: bytes=32 time=12ms TTL=246
Reply from 212.58.241.131: bytes=32 time=12ms TTL=246

Ping statistics for 212.58.241.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 12ms, Average = 11ms


Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.0.1]
  2    19 ms     7 ms     6 ms  10.58.92.1
  3     7 ms     7 ms     8 ms  popl-core-1a-ae3-668.network.virginmedia.net [62.255.161.49]
  4    26 ms    10 ms     7 ms  popl-bb-1a-as2-0.network.virginmedia.net [213.105.174.234]
  5     9 ms    13 ms     9 ms  nrth-bb-1b-as3-0.network.virginmedia.net [213.105.172.13]
  6    11 ms    12 ms    20 ms  nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
  7    21 ms    11 ms    11 ms  tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
  8    20 ms    19 ms    16 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
  9    12 ms    23 ms    19 ms  212.58.238.129
 10    17 ms    10 ms    11 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.[/SIZE]

Swifty55 · 4 Nov 2011 at 21:03

Seems to be by connection as a whole.

JimAroo · 4 Nov 2011 at 21:05

Swifty55 said:
Anyone in the South Yorkshire area getting high pings with their VM connection?

Normally 15ms.

Exactly the same problem.

30Mb/s no matter the time of day for as long as i can remember. Now I'm struggling to get 4.

Also pings are around the 40ms mark too.

Code:

jim@debian:~$ traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.241.131), 30 hops max, 60 byte packets
 1  unknown (192.168.1.1)  0.587 ms  0.843 ms  1.104 ms
 2  cpc7-barn7-2-0-gw.barn.cable.virginmedia.com (82.47.219.1)  28.975 ms  29.256 ms  29.345 ms
 3  barn-geam-1b-ge19.network.virginmedia.net (81.97.81.217)  29.428 ms  29.513 ms  29.593 ms
 4  brad-core-1b-tenge94.network.virginmedia.net (62.30.252.21)  29.932 ms  30.022 ms  30.294 ms
 5  brad-core-2b-ae2-0.network.virginmedia.net (212.43.163.237)  31.963 ms  32.054 ms  35.542 ms
 6  leed-bb-1b-ae6-0.network.virginmedia.net (81.97.80.121)  36.651 ms  30.960 ms  31.000 ms
 7  leed-bb-1a-ae0-0.network.virginmedia.net (62.253.187.185)  30.805 ms  32.618 ms  28.132 ms
 8  nrth-bb-1b-as2-0.network.virginmedia.net (62.253.185.101)  46.745 ms  46.952 ms  52.982 ms
 9  nrth-tmr-2-ae6-0.network.virginmedia.net (213.105.159.34)  53.221 ms  53.278 ms  56.449 ms
10  tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2)  61.646 ms  57.589 ms  57.477 ms
11  pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237)  65.412 ms  61.254 ms  61.139 ms
12  212.58.238.129 (212.58.238.129)  64.566 ms  64.653 ms  50.775 ms
13  virtual-vip-231.thdo.bbc.co.uk (212.58.241.131)  50.813 ms  44.382 ms  48.332 ms

Interesting we are on the exact same part of the network..

Code:

My UBR: cpc7-barn7-2-0-gw.barn.cable.virginmedia.com
Your UBR: cpc2-roth7-2-0-gw.barn.cable.virginmedia.com

Safe to say it's affecting Rotherham as well as Barnsley.

Swifty55 · 5 Nov 2011 at 17:09

Gah - seems a lot of people are having issues.

Yours still slow JimAroo?

Seems like nrth-bb-1b-as2-0.network.virginmedia.net is the culprit.

I'm also getting 1-5Mbps speeds.

JimAroo · 5 Nov 2011 at 17:45

Swifty55 said:
Gah - seems a lot of people are having issues.

Yours still slow JimAroo?

Seems like nrth-bb-1b-as2-0.network.virginmedia.net is the culprit.

I'm also getting 1-5Mbps speeds.

Pings still a good 30ms higher than normal, and still not able to get anymore than 3Mb.

Also, did your IP change? because mine changed yesterday and since that exact moment it's all gone downhill, I'm pretty sure VM have changed something.

Xerco · 5 Nov 2011 at 17:45

mike@mike-Inspiron-N5110:~$ ping bbc.co.uk
PING bbc.co.uk (212.58.241.131) 56(84) bytes of data.
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=1 ttl=247 time=30.2 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=2 ttl=247 time=14.0 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=3 ttl=247 time=29.7 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=4 ttl=247 time=30.1 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=5 ttl=247 time=12.5 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=6 ttl=247 time=29.9 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=7 ttl=247 time=48.7 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=8 ttl=247 time=20.4 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=9 ttl=247 time=13.3 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=10 ttl=247 time=10.9 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=11 ttl=247 time=11.3 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=12 ttl=247 time=21.0 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=13 ttl=247 time=25.6 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=14 ttl=247 time=11.3 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=15 ttl=247 time=33.5 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=16 ttl=247 time=58.5 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=17 ttl=247 time=30.7 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=18 ttl=247 time=53.7 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=19 ttl=247 time=53.3 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=20 ttl=247 time=20.5 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=21 ttl=247 time=44.6 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=22 ttl=247 time=29.8 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=23 ttl=247 time=21.6 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=24 ttl=247 time=19.4 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=25 ttl=247 time=25.5 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=26 ttl=247 time=40.3 ms
64 bytes from virtual-vip-231.thdo.bbc.co.uk (212.58.241.131): icmp_req=27 ttl=247 time=42.6 ms

mike@mike-Inspiron-N5110:~$ traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.241.131), 30 hops max, 60 byte packets
1 10.10.140.1 (10.10.140.1) 60.125 ms 60.083 ms 60.060 ms
2 brig-core-1a-ae1-920.network.virginmedia.net (80.3.66.81) 60.024 ms 59.997 ms 82.170 ms
3 glfd-bb-1a-so-020-0.network.virginmedia.net (212.43.162.221) 67.163 ms 67.101 ms 67.077 ms
4 glfd-bb-1b-ae0-0.network.virginmedia.net (213.105.172.6) 66.927 ms 66.934 ms 66.917 ms
5 glfd-tmr-1-ae5-0.network.virginmedia.net (213.105.159.46) 66.968 ms 66.949 ms 66.875 ms
6 tcl5-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 66.893 ms 64.882 ms 64.775 ms
7 212.58.239.249 (212.58.239.249) 67.313 ms 66.710 ms 66.864 ms
8 212.58.238.149 (212.58.238.149) 35.551 ms 43.275 ms 43.244 ms
9 virtual-vip-231.thdo.bbc.co.uk (212.58.241.131) 43.145 ms 43.087 ms 38.748 ms

translation?

j_walsh · 5 Nov 2011 at 20:00

Xerco said:
translation?

Pings seem rather high but nothing usual for virgin.
My trace from a 7.5 MB sky unlimited line:

C:\Users\Jon>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 28 ms 27 ms 29 ms cr3.ndtwe.uk.easynet.net [87.87.225.43]
3 26 ms 26 ms 27 ms ip-87-87-160-193.easynet.co.uk [87.87.160.193]
4 29 ms 31 ms 31 ms te0-7-0-2.er11.thlon.ov.easynet.net [89.200.134.
173]
5 27 ms 27 ms 26 ms 212.58.238.189
6 27 ms 26 ms 28 ms 212.58.238.153
7 29 ms 26 ms 28 ms 212.58.239.62
8 29 ms 27 ms 29 ms 212.58.251.44
9 28 ms 28 ms 28 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.

entail · 5 Nov 2011 at 20:23

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Phil>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.11.1
2 10 ms 6 ms 11 ms cpc2-warw12-2-0-gw.3-2.cable.virginmedia.com [81
.108.208.1]
3 8 ms 7 ms 11 ms brhm-core-1a-ae2-2188.network.virginmedia.net [2
13.105.103.201]
4 13 ms 21 ms 19 ms brhm-bb-1a-ae1-0.network.virginmedia.net [213.10
5.103.97]
5 15 ms 40 ms 31 ms nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
6 33 ms 43 ms 27 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
7 16 ms 19 ms 16 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
8 47 ms 15 ms 19 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 16 ms 19 ms 31 ms 212.58.238.153
10 33 ms 15 ms 15 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

seems so.

JimAroo · 5 Nov 2011 at 20:33

I know what they've done.

They've moved me from cpc4.barn to cpc7.barn.

That explains why I've been having problems as soon as my IP changed.

I'm guessing cpc7 is struggling for bandwidth, hence why i only get 3Mb download speeds compared to that of 30Mb that i previously received on cpc4.

The thing that irritates me is: If cpc7 is oversubscribed, then why move me from a perfectly fine box to an overcrowded one?

Users on these boxes are as follows:

cpc4: 255 IP addresses (92 hosts up)
cpc7: 255 IP addresses (165 hosts up)

So basically I've been moved to a box that has almost double the amount of people on it.

Swifty55 · 6 Nov 2011 at 01:02

Well it's 1am and everything seems fine. Guess I will see if it stays the same on Sunday afternoon/evening.

C:\Users\Swifty>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=13ms TTL=242
Reply from 212.58.241.131: bytes=32 time=14ms TTL=242
Reply from 212.58.241.131: bytes=32 time=16ms TTL=242
Reply from 212.58.241.131: bytes=32 time=14ms TTL=242

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 16ms, Average = 14ms

The_One · 6 Nov 2011 at 23:14

how do you find how many people are on your box at the exchange?

StonedPenguin · 6 Nov 2011 at 23:19

C:\Users\Me>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=16ms TTL=246
Reply from 212.58.241.131: bytes=32 time=14ms TTL=246
Reply from 212.58.241.131: bytes=32 time=17ms TTL=246
Reply from 212.58.241.131: bytes=32 time=17ms TTL=246

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 17ms, Average = 16ms

The_One · 6 Nov 2011 at 23:24

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rob>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.92] with 32 bytes of data:
Reply from 212.58.246.92: bytes=32 time=92ms TTL=52
Reply from 212.58.246.92: bytes=32 time=88ms TTL=52
Request timed out.
Reply from 212.58.246.92: bytes=32 time=202ms TTL=52

Ping statistics for 212.58.246.92:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 88ms, Maximum = 202ms, Average = 127ms

C:\Users\Rob>

but virgin say there isnt a problem :rolleyes:

Nick1881 · 6 Nov 2011 at 23:25

My connection has been dodgy all weekend, pretty much on and off every few seconds, seems to be staying on now but my pings aren't great, jumping between 16 and 50+ to bbc.co.uk

StonedPenguin · 6 Nov 2011 at 23:25

Check your downstream signal strengh (DB) in your modem settings (192.168.100.1) also check what your SNR is (Signal to noise ratio) on your line and put them here.

vm doesnt really have exchanges like ADSL, Theyre connected to taps in a green box nearby. If your signals are fine and your wiring is, tell a virgin techie you want to be moved to a different tap in the green box, It's only a 2 minute job.

The_One · 6 Nov 2011 at 23:32

StonedPenguin said:
Check your downstream signal strengh (DB) in your modem settings (192.168.100.1) also check what your SNR is (Signal to noise ratio) on your line and put them here.

vm doesnt really have exchanges like ADSL, Theyre connected to taps in a green box nearby. If your signals are fine and your wiring is, tell a virgin techie you want to be moved to a different tap in the green box, It's only a 2 minute job.

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 196 55616000 Kbits/sec 315000000 Hz 1.4 dBmV 41.1 dB Hybrid
Locked QAM256 193 55616000 Kbits/sec 291000000 Hz 2.5 dBmV 42.0 dB Hybrid
Locked QAM256 194 55616000 Kbits/sec 299000000 Hz 2.2 dBmV 42.0 dB Hybrid
Locked QAM256 195 55616000 Kbits/sec 307000000 Hz 2.1 dBmV 41.7 dB Hybrid

StonedPenguin · 6 Nov 2011 at 23:40

All looks fine to me, Check all your wires all the way out to the box outside if you can and tighten them etc.

If the problem carrys on for more than 5-7 days then phone VM and tell them you need an engi out to move you to a different tap in the green box, It's useless telling someone in India this as they have no clue, Keep phoning untill your put through to someone at a UK call centre.

The_One · 6 Nov 2011 at 23:41

ive had this problem for weeks