VM Superhub 3 - VMDG 505

MadMan-JaMeS · 26 Mar 2016 at 22:19

Hello All,

We just had virgin installed in our place and they've given us one of these Superhub 3 the white ones.

I have also just upgraded my PC.

Asus H110M-A motherboard.

I've installed all the network drivers etc

But every 4-5 mins i am getting connection drops via my wired connection. Thought it could have been the cable, changed that still the same. Got the latest LAN drivers.

Any ideas what it could be ? The wireless seems fine its just my PC the only wired connection in the house.

James

MadMan-JaMeS · 26 Mar 2016 at 23:27

Tried the cable in a laptop. Same issue, random disconnects.

Father is gonna call VM tomorrow i believe. Rather odd how it only effects wired connection. Could it be something to do with the line attenuation ?

asim18 · 27 Mar 2016 at 00:09

Yeah it's certainly odd for WiFi to be working while cable isn't.

Does the actual Local Area Connection show as disconnected? Or do websites simply fail to respond?

Next time it happens try pinging your superhub and bbc.co.uk from a laptop as well as your PC.

If it's just websites failing to load it could be a DNS issue, could try using Google DNS.

MadMan-JaMeS · 27 Mar 2016 at 09:16

Yeah the local area connection shows as disconnected.

I'll try it next time is happens, see whats going on.

faceman123 · 27 Mar 2016 at 11:58

drivers issue

MadMan-JaMeS · 27 Mar 2016 at 12:28

Can you elaborate on that ?

I have the latest Drivers, it does the same thing on a laptop with the same wire(s)

Orcvader · 27 Mar 2016 at 12:50

Have you tried different ports on the hub? Seeing as it does the same on different devices and cables.

MadMan-JaMeS · 27 Mar 2016 at 13:24

Orcvader said:
Have you tried different ports on the hub? Seeing as it does the same on different devices and cables.

yup tried all four sockets on the hub

Werewolf · 27 Mar 2016 at 14:15

In that case it sounds like the hub's switch is faulty, as that's the only common thing (once you've tried different cables, devices and ports on the hub).

Give VM a ring and they'll probably arrange for a replacement within a couple of days.

MadMan-JaMeS · 27 Mar 2016 at 18:11

Spoke to a guy over the phone says they are gonna monitor the connection over 24 hours........

If it still happens when i'm back from being away we are gonna demand a new router......

Ian Evey · 29 Mar 2016 at 22:00

They will only monitor the fibre connection to the router, they won't have a clue about the Ethernet disconnecting.

Ask for a new one and say the Ethernet Ports on the router are faulty and I am sure you will get a replacement.

MadMan-JaMeS · 3 Apr 2016 at 20:46

They are sending an engineer round on Wednesday. Guy on the phone said he was gonna try sort it from his end. My dad did say when it was installed the engineer said the line was being 'cooked' not sure if it still is and it messing the router.

Caged · 3 Apr 2016 at 20:55

Smells like a load of bull to me.

iraiguana · 3 Apr 2016 at 21:24

They are just reluctant to replace the router, when engineer visits push for a replacement!

MadMan-JaMeS · 3 Apr 2016 at 23:29

Yeah gonna make sure i'm in and make him get me a replacement. My father did say will he have another router and they confirmed he would so no reason whe he cnt replace it.

MadMan-JaMeS · 6 Apr 2016 at 15:01

Engineer came.......checked the line said it was coming through OTT.

checked it again and my pc was still dropping out. I made him change the router to an old one and everything is fine now.

Not a single drop out since.

Relentless81 · 6 Apr 2016 at 15:10

Is there a sleep mode enabled on the mobo network connection?

MadMan-JaMeS · 7 Apr 2016 at 17:52

Nah, i could be doing stuff like gaming and it still dropped.

Changed the router and its fine now. I can only assume the fact the line was running high ruined the router maybe.

mmj_uk · 7 Apr 2016 at 18:53

The Superhub 3 is still being trialled so probably still a few bugs to iron out, new customers are the guinea pigs it seems.