Permabanned
- Joined
- 17 Nov 2009
- Posts
- 28
Hi all,
Amack -
I understand why you would feel so frustrated by this situation and as you say, the 3g problems are not location specific. As there are times where your phone will be showing a strong 3g signal yet you are unable to make calls. I do not feel that the advice you were given on the phone was satisfactory and I would like to invite you to contact our team so that we can look into this for you.
Without investigating this further. I could not say what is causing the problem. But I feel that it is the least we could do to offer a better service and provide an explanation for why these problems are happening.
Macman -
It's a shame to hear that you had to go through all that to get through to tech support. I'm glad to hear that the two chaps you have been dealing with were able to help you further and I hope that they are maintaining contact with you until your problem is solved?
If either of you would like to speak to our team about these issues, please follow the link below -
Vodafone Web Relations Team
When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name. This will ensure that the message comes directly through to our team.)
We will be more than happy to help you.
All the best,
Espi
Web Relations Team
Vodafone UK
Amack -
I understand why you would feel so frustrated by this situation and as you say, the 3g problems are not location specific. As there are times where your phone will be showing a strong 3g signal yet you are unable to make calls. I do not feel that the advice you were given on the phone was satisfactory and I would like to invite you to contact our team so that we can look into this for you.
Without investigating this further. I could not say what is causing the problem. But I feel that it is the least we could do to offer a better service and provide an explanation for why these problems are happening.
Macman -
It's a shame to hear that you had to go through all that to get through to tech support. I'm glad to hear that the two chaps you have been dealing with were able to help you further and I hope that they are maintaining contact with you until your problem is solved?
If either of you would like to speak to our team about these issues, please follow the link below -
Vodafone Web Relations Team
When contacting, please quote the code WRT135 in the subject line. In the message body, please include a link to this thread and your user name. This will ensure that the message comes directly through to our team.)
We will be more than happy to help you.
All the best,
Espi
Web Relations Team
Vodafone UK
