VOIP questions

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I'm looking to get voip for a business number. I'm considering A&A or VoIPphone (I've also seen spigate mentioned). The internet to the premises is pathetic with speed test of 12.8 down / 0.74 up. I have purchased a TP link MR600 router and with a three sim manage around 20 / 5-8.

I have a few questions if anyone would be kind enough to help?

I want to purchase a Grandstream HT802. Can anyone recommend the best place to purchase one? viophone sell them, so if I go with them that's easy, but A&A do not. Are the setting for A&A easy to obtain and input?

I want to use one of the ports on the HT802 to run a cable and replace my incoming connection at the master socket. The reason for this is having an auto dialler alarm linked to the socket. Is this easy to do and can anyone advise me what cable is required and how the wiring works?

I know viophone offer a mobile app but do A&A?

I spoke with voipphone, which raised a couple of issues.

The 2 ports on HT802 are considered as 2 users, so if I also want a softphone that will be 3, unless I can run both auto dialler and phone from 1 socket, which still means 2 users.

What I forgot to ask is can I mix plans and if I go for the £1.50 plan for all 3 and buy call recording, do I have to pay for it for each user I want it for?

A&A seem to have an odd setup where every user has their own phone number. I'm not bothered about the auto dialler, but if I am able to use desktop/mobile apps I want outgoing calls to all look like they are from the same number.

vopiphone also mentioned the auto dialler may be an issue and an adapter may be required and also went on about amps etc, at which point I went a bit cross-eyed.
 
I'm looking to get voip for a business number. I'm considering A&A or VoIPphone (I've also seen spigate mentioned). The internet to the premises is pathetic with speed test of 12.8 down / 0.74 up. I have purchased a TP link MR600 router and with a three sim manage around 20 / 5-8.

I have a few questions if anyone would be kind enough to help?

I want to purchase a Grandstream HT802. Can anyone recommend the best place to purchase one? viophone sell them, so if I go with them that's easy, but A&A do not. Are the setting for A&A easy to obtain and input?

I want to use one of the ports on the HT802 to run a cable and replace my incoming connection at the master socket. The reason for this is having an auto dialler alarm linked to the socket. Is this easy to do and can anyone advise me what cable is required and how the wiring works?

I know viophone offer a mobile app but do A&A?

I spoke with voipphone, which raised a couple of issues.

The 2 ports on HT802 are considered as 2 users, so if I also want a softphone that will be 3, unless I can run both auto dialler and phone from 1 socket, which still means 2 users.

What I forgot to ask is can I mix plans and if I go for the £1.50 plan for all 3 and buy call recording, do I have to pay for it for each user I want it for?

A&A seem to have an odd setup where every user has their own phone number. I'm not bothered about the auto dialler, but if I am able to use desktop/mobile apps I want outgoing calls to all look like they are from the same number.

vopiphone also mentioned the auto dialler may be an issue and an adapter may be required and also went on about amps etc, at which point I went a bit cross-eyed.

I use HT801 with A & A. Settings easily available online. If you have issues, let me know.
 
I've taken delivery of a HT812, so will get an A&A account set up adn see if I can get it running.

It came with a US plug that outputs 12v dc 0.5amp. I can just use an adapter, but just in case does anyone know where to get a UK plug? Is it classed as a DC connector?
 
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I've taken delivery of a HT812, so will get an A&A account set up adn see if I can get it running.

It came with a US plug that outputs 12v dc 0.5amp. I can just use an adapter, but just in case does anyone know where to get a UK plug? Is it classed as a DC connector?

Mine came with UK plug. Where did you get yours from?
 
There are tons of problems with VOIP in this country. I would probably not bother or try the BT service, which may be more compatible.


I've taken delivery of a HT812, so will get an A&A account set up adn see if I can get it running.

It came with a US plug that outputs 12v dc 0.5amp. I can just use an adapter, but just in case does anyone know where to get a UK plug? Is it classed as a DC connector?

I have a Grandstream and I am running it off a standard replacement adapter. No make. Just one I bought off Amazon.
 
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I use HT801 with A & A. Settings easily available online. If you have issues, let me know.
Ok so I have issues. I set an account up today but under registration it says not registered. I spoke with A&A and set pdf of all the settings, which they said are correct (and were taken from the earlier link). Apparently it fails authentication for some reason. I notice where I type the SIP password, afterwards it's just a blank box, whereas the pictures online for the 801 show a password box with dots in it.

I'm going to try a phone app and see if that works, but if you have any suggestion for the grandstream that would be brilliant.

Edit: Ok I got it working. Time to play.

Can anyone recommend a good android softphone app? I'm happy to pay if it's decent.
 
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Ok so I have issues. I set an account up today but under registration it says not registered. I spoke with A&A and set pdf of all the settings, which they said are correct (and were taken from the earlier link). Apparently it fails authentication for some reason. I notice where I type the SIP password, afterwards it's just a blank box, whereas the pictures online for the 801 show a password box with dots in it.

I'm going to try a phone app and see if that works, but if you have any suggestion for the grandstream that would be brilliant.

Edit: Ok I got it working. Time to play.

Can anyone recommend a good android softphone app? I'm happy to pay if it's decent.
Linphone
 
Ok. I had it working. Called the number and phone rang. I had a play with call recording setting in A&A control panel and now the phone doesn't ring anymore. I've turned it all off but still doesn't ring. FFS.

Hmm.. now it's working again.

Ok what I seem to be getting is that calling in works for a short time and then stops working. If I call out I can then call in again for a short time and then it stops working again. It's like it's going to sleep.
 
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Ok. I had it working. Called the number and phone rang. I had a play with call recording setting in A&A control panel and now the phone doesn't ring anymore. I've turned it all off but still doesn't ring. FFS.

Hmm.. now it's working again.

Ok what I seem to be getting is that calling in works for a short time and then stops working. If I call out I can then call in again for a short time and then it stops working again. It's like it's going to sleep.
what internet provider?
 
what internet provider?
I'm using a TP link MR600 with a lebara sim.

It's definitely playing up. After a while I can't call in, but I can call out and after I do that it accepts incoming calls again for a short while. I don't intend to use it at home. I'm going to take it to work where I have a tp link MR600 but with a three sim.
 
My guess is your router is automatically closing ports when idle after a specific time (UPnP problem?). Would explain why calls suddenly work when the ports are being opened by the device itself (outbound). The firewall is stopping incoming calls after idle for a set time.


I would suggest giving the grandstream a static ip and then port forwarding with the values in the above link.
 
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You need to lower the registration interval on your SIP device - your NAT session is timing out and the reverse connection can't come back in. If you are doing this on a mobile phone I strongly suggest getting a softphone app that does the SIP registration part remotely in the providers infrastructure and then sends you a push notification when you get a call - if you have the client running on your device registering every 30s you are going to murder your battery.

 
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My guess is your router is automatically closing ports when idle after a specific time (UPnP problem?). Would explain why calls suddenly work when the ports are being opened by the device itself (outbound). The firewall is stopping incoming calls after idle for a set time.


I would suggest giving the grandstream a static ip and then port forwarding with the values in the above link.

I can't seem to add external IP for the port forwarding? Should I be able to? My options are:

External Port:
Internal IP: (which I have fixed)
Internal Port:
Protocol:
 
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I can't seem to add external IP for the port forwarding? Should I be able to? My options are:

External Port:
Internal IP: (which I have fixed)
Internal Port:
Protocol:

You're using a mobile phone SIM for internet access? Ignore port forwarding, unless you're specifically paying for a public IP then you're behind CGNAT (so going out to the internet through the same IP address as numerous other customers) and port forwarding won't work.
 
You're using a mobile phone SIM for internet access? Ignore port forwarding, unless you're specifically paying for a public IP then you're behind CGNAT (so going out to the internet through the same IP address as numerous other customers) and port forwarding won't work.
Good point.

what should I set the sipp registration to? currently it's:

reg expire 60 minutes
reg before expire 0
sip reg fail retry wait 20 sec
sip reg fail retry wait with 403 1200 sec

I did call A&A and they said to set a stun server to stun.aa.net.uk and turn off SIPP ALG in router. Of course this hasn't worked.
 
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