Vrbo sucks

[mid_gen]

I generally find Airbnb not worth the hassle these days and prefer to just deal with actual professional hotels, but for a trip to south of France this weekend, the only accomodation where I needed to be was on Vrbo.

Tried ringing the host this morning, and although it's a completely legit host, they don't actually use Vrbo, some scammer has just nicked their details and made a fraudulent listing, and Vrbo clearly don't check jack ****.

Now no accomodation within miles of where I need to be, fun times.

 

[A2Z]

People actually use Vrbo? Thought nobody did as Airbnb is so much better and cheaper.

There's nothing on Booking.com nearby? Tried searching on Google Maps? Some accommodation don't list on any sites but they are on Maps.

 

[mid_gen]

People actually use Vrbo? Thought nobody did as Airbnb is so much better and cheaper.

Were no options on Airbnb. Besides, Airbnb is pants these days, hotels are cheaper half the time.

There's nothing on Booking.com nearby? Tried searching on Google Maps? Some accommodation don't list on any sites but they are on Maps.

I've got something sorted now, half hour drive from where the gig is we're travelling for, but looks decent. With booking.com who I've never had any issues with.

 

[mid_gen]

I'm going to upgrade the thread title from 'VRBO Sucks' to 'VRBO is a ****ing scam'.

Two weeks later, still no refund. Customer service are absolutely maddeningly, intentionally obtuse. I'll be disputing the original payment if they don't sort it out soon.

The service agent I spoke to today basically said they will only refund the service charge, I'll have to get the rest back from the host (i.e. the scammer). Christ alive.

 

[bingham67]

Cant help about Vrbo but Booking.com ended up on the BBC JVS show recently even with the bad publicity in the end they still hadnt given a refund to a guy who called in.

Ive personally never had a problem with Booking.com but then again ive never had to claim yet.

 

[the-evaluator]

Vrbo was fine for me in Montreal last year, I booked a really nice 2 bedroom place about 5 minutes walk from a metro station. There was much more choice than Airbnb and the cleaning feeds were entirely reasoanble, unlike Airbnb.

 

[Hammy]

we use Vrbo to rent our apartment in Tenerife and never have any issues in all fairness vrbo have away better live support than booking.com and a airbnb

 

[dlockers]

I'm going to upgrade the thread title from 'VRBO Sucks' to 'VRBO is a ****ing scam'.

Two weeks later, still no refund. Customer service are absolutely maddeningly, intentionally obtuse. I'll be disputing the original payment if they don't sort it out soon.

The service agent I spoke to today basically said they will only refund the service charge, I'll have to get the rest back from the host (i.e. the scammer). Christ alive.

Chargeback time IMO.

 

[mid_gen]

Chargeback time IMO.

Yeah I will be shortly, Starling want you to wait 15 days.

 

[dlockers]

Yeah I will be shortly, Starling want you to wait 15 days.

Oof. Downside of a challenger bank. AMEX would have had you refunded by now!

 

[mid_gen]

Oof. Downside of a challenger bank. AMEX would have had you refunded by now!

Well, it's not a credit card. I don't think it's unreasonable to give a couple of weeks for the vendor to sort something out.