How old is the car ? Looks like VW cheap'd out and only give 1 year road side cover. If it's got VW Roadside Assist give them a call 0800 777 192 they will come out to the car and check it. They can do minor repairs on the drive Audi Roadside Assist can do software updates I would expect VW to be able to aswell. They can also get parts and come back they changed the turbo actuator on my mum's car on her drive I would expect them to have a stock of coil packs in the van.
thank you for the help! VW are on their way to the rescue!