Associate
- Joined
- 4 Nov 2009
- Posts
- 357
- Location
- UK
I recently bought a Wacom tablet from a website called WAE+. I unfortunately failed to do my research and discovered that the company has an incredibly poor track record in delivery/refunds/customer service and generally it stands out as incredibly dodgy. (The fact it's parent company We are electricals has been investigated by trading standards, reinforces this).
I ordered on the Monday 1/10/12 and ordered it via Visa Debit transaction, however, I decided to cancel the order on 3/10/12 and asked for a refund. They were reluctant to specify when I would get my refund, but evnetually I was able to get a wild guess of 2-3 weeks or so from their shoddy customer service, however I am reading that legally they are able to hold funds for up to a month before they break Consumer protection laws.
I've already spoken to my bank HSBC and they have said they are able to dispute the claim and charge-back if they can prove that the refund was not given within their specified time-frame, however, could you call a wild guess on the phone after asking several times an accurate time-frame? The fact their accounts department doesn't take calls after I asked to speak to whoever deals with refunds started to ring alarm bells, so from this point on, I am concerned that they won't actually 100% confirm/tell me when I am going to get my refund.
Perhaps somebody else has had a similar situation with this company or another could provide some help, but basically, what are my options aside from the charge-back if it fails? This is the first time I've been caught out like this but I'm not terribly sure what the best option is. Most of the time the phone lines are full and emailing them is next to useless.
Cheers.
I ordered on the Monday 1/10/12 and ordered it via Visa Debit transaction, however, I decided to cancel the order on 3/10/12 and asked for a refund. They were reluctant to specify when I would get my refund, but evnetually I was able to get a wild guess of 2-3 weeks or so from their shoddy customer service, however I am reading that legally they are able to hold funds for up to a month before they break Consumer protection laws.
I've already spoken to my bank HSBC and they have said they are able to dispute the claim and charge-back if they can prove that the refund was not given within their specified time-frame, however, could you call a wild guess on the phone after asking several times an accurate time-frame? The fact their accounts department doesn't take calls after I asked to speak to whoever deals with refunds started to ring alarm bells, so from this point on, I am concerned that they won't actually 100% confirm/tell me when I am going to get my refund.
Perhaps somebody else has had a similar situation with this company or another could provide some help, but basically, what are my options aside from the charge-back if it fails? This is the first time I've been caught out like this but I'm not terribly sure what the best option is. Most of the time the phone lines are full and emailing them is next to useless.
Cheers.
