wanting to return

Kosmiche · 2 Apr 2010 at 18:58

Hi didnt know where to post this sorry if I got it wrong

...I'm going to be receiving a motherboard in the post tommorrow, I thought my current mobo had given up the ghost but I managed to revive it. So I dont need this motherboard thats on its way, what is the best course of action?

Do I a) Tell the courier I wish to refuse the item, hopefully they send it back and I get a full refund b) keep it and sell it to my friend who works in a pc repair place or c) email the company and tell them my "son" has been using my card without permission and I would like a refund

So what should I do? Would appreciate your thoughts, thanks.

Dark_Angel · 2 Apr 2010 at 19:02

If you've bought it from online, then you can legally send it back to the company under distance selling laws.

BUT, they may charge you a restock fee. You'd best do it via the company I believe.

Fenris · 2 Apr 2010 at 19:03

Refuse delivery, then call the place you bought it from and tell them that's what you've done, assuming it's unopened I'm pretty sure they are legally required to give you a full refund.

Burnsy2023 · 2 Apr 2010 at 19:13

Dark_Angel said:
If you've bought it from online, then you can legally send it back to the company under distance selling laws.

BUT, they may charge you a restock fee. You'd best do it via the company I believe.

I'm pretty sure they can't charge a restocking fee.

Dark_Angel · 2 Apr 2010 at 19:15

Burnsy2023 said:
I'm pretty sure they can't charge a restocking fee.

Ah right, I thought I read on a companies site they do charge, but to be fair I've never done it and wasn't reading it well.